If you buy a game you've specifically been told is not complete and then demand a refund because it isn't complete, you are
sabotaging the game's future by pulling money out of its development and making it look like fewer people are interested in the game at all. And why? Just so that you can wait to buy it later, like you should have waited in the first place if you understood what an "Early Access" or "Beta" means?
Business is Business. Not addressing this will cost them more later. In revenue or PR.
I have no sympathy for people like that. They are actively stabbing Tripwire in the back and sabotaging their ability to get this game made.
Not your call to have "sympathy" . You make it seem like people will return in large quantities. If that is the case then the product is not up to par. That would be a issue to address before its officially released. Once again, business.
But hey, if anyone really wants to be like that, they need to talk to Steam, not demand one from the developers on their forums (and annoy those of us who understood what an Early Access is and wanted to be here). According to the new refund policy:
No one implied that customers on a forum (where no monetary transaction took place) demand a refund on steam, that would be stupid. Tripwire can work with steam and make a formal announcement offering refunds to those that want out. Its simple a option. Like what happened with Batman:Arkham Knight. That game got pulled by the devs and a open letter was made to the public addressing its concerns. Even then ,people still chose to keep the game in good faith.
I'm not sure if "release of the title" means when it leaves Early Access status, and therefore if the 2-hour limit won't apply...
But if Steam staff see people demanding refunds for early access games after playing for two hundred hours or something like that, it might fall under their "abuse of the refund system" rules. Good luck, either way.
Anyways, I think we all know most of the people who constantly threaten to get their games refunded aren't ever going to DO it. They're just going to
threaten it in the hopes that they'll get treated like V.I.P.s, as though the developers will be desperate not to lose players who don't want to pay for their games, who behave counter-productively during Early Access, and constantly harass other players.
They
have been listening to the community, though. Our feedback
has been shaping the game. It just takes a while for a small dev
50 employees is not small. Tripwire is not a 3 man mod team. Its a company. team to
IMPLIMENT the results.
Implementation is not in question at this point. Its communication. Paying customers are curious about the developing product they purchased. Are their most ardent concerns being addressed? Even a formal statement by tripwire saying they will no longer be disclosing information on the development process with the public until they are ready. That would be a clear concise action. Then people can make a decision if they want to continue supporting the project.
People think they can come in here and ***** about the game
Its a forum. To communicate. About Tripwire products. in the most unconstructivemanner possible and expect a patch a week later. If only game development was that simple.
