Error: I can't connect to the servers online - I get the message ""Can't Connect - The version you are running is different from the servers"
Fix:
1. Exit Red Orchestra
2. Go to Steam -> Files -> Change User
3. Steam will warn you, ignore and just hit 'Log out...'
4. Log back in when steam offers you a Log in screen
5. Launch Red Orchestra
Error: When I Start RO:O nothing happens
Fix:
1. Open Steam and go to 'MyGames'
2. Right click Red Orchestra and select Properties
3. Click on the tab that says 'Local Files' (3rd most right tab)
4. Click on 'Verify integrity of game cache' This will force steam to check the game files and download anything thats missing.
5. When Steam finished downloading the rest of the game, Start Red Orchestra normally
Error: No maps show up on my map list
Fix:
1. Open your RedOrchestra/System Folder
2. Delete all .ucl files
3. Restart Steam and RO
Error: When I launch RO, my computer crashes/reboots
(This if for users that have Zone Alarm installed) Fix1: We are working on this issue now
Fix2: Open ZA, go to program tab then to program control and add the RO executable (steamapps/RO/system), set it to super trusted (3 green bars) and allow server access. Then send ZA to tray and launch RO, after a min it will load
Error: I have set the rendering device to 'Software' and now my game crashed and every time I try to start it up again it keeps crashing
Fix:
1. Find the directory where Steam is installed (default it should be something like C:\Program Files\Valve\Steam\
2. Go into \SteamApps\"your Steam account name"\red orchestra\System\
3. Find the file called 'redOrchestra.ini' and delete it
4. Find the file called 'user.ini' and delete it
5. Start up Red Orchestra normally, you will have to reconfigure all your settings after this fix, since you basically reset Red Orchestra to its default settings (iow player name, video and other settings)
Error: Game crashes on Resolution changes (This fix should also be tried for other graphical related problems)
Fix:
1. Find the directory where Steam is installed (default it should be something like C:\Program Files\Valve\Steam\)
2. Go into '\SteamApps\"your Steam account name"\red orchestra\System\'
3. Find the file called 'redOrchestra.ini' and delete it
4. Find the file called 'user.ini' and delete it
5. Start up Red Orchestra normally, you will have to reconfigure all your settings after this fix, since you basically reset Red Orchestra to its default settings (iow player name, video and other settings)
6. If you need to change the Rendering device again, only use Direct 3D or Direct 3d 9.0
Error: My game looks very blurry, textures look unsharp
Fix (turn off bloom):
1. While in game, hit 'Esc' to go to the ingame menu (If you are already in the Main menu, simply click on 'Configuration' and proceed with step 4)
2. Click on 'Game Controls'
3. Click on 'Configuration'
4. Click on the second tab labelled 'Display'
5. Make sure the check box of 'Show advanced options' is checked, this will make all the options on the roght tirn white instead of greyed out.
6. On the right in the 'Options', uncheck 'HDR Bloom'
7. Return to the game
You can also turn off bloom ingame by:
1. Opening up the console (hit ~ <-- tilde)
2. In the console type 'bloom' without the "
3. Close console by hitting ~ again
If you still think it doesnt look good and your system can have AA and AF turned up, try setting AA and AF on high settings in your system, it will make the game look much better (high end systems only)
Error: My game is running abnormally slow (ie: low fps)
(We beleive some grafics cards have problems with DirectX 9.0)1. While in game, hit 'Esc' to go to the ingame menu (If you are already in the Main menu, simply click on 'Configuration' and proceed with step 4)
2. Click on 'Game Controls'
3. Click on 'Configuration'
4. Click on the second tab labelled 'Display'
5. In the drop down menu 'Render Device' select 'Direct 3D' instead of 'Direct 3D 9.0'
6. Return to the game
Error: When I load most maps i kinda freeze and its like Im the only one on the server and I cant move I can only shoot.
Fix: You have timed out on your connection to the server, reconnect or find a server with a better ping for you.
Error: Master Server can not be found
Fix: In the Server browser menu: Hit the refresh button
This Game is currently unavailable. Please try again another time.
Fix 1 - process already run and needs to be "killed" first:
1. Quit Steam
2. Ctrl+Alt+Del -> Go to Processes (second tab) -> Find RedOrchestra.exe -> End process
3. Open Steam
4. Launch Red Orchestra
Fix 2 - Kerio Personal Firewall users:
1. Configuration > Network security > Find steam.exe and redorchestra.exe entries in the list and erase; choose ok
2. Manually create new entries for them or if you are using interactive mode wait for popup when restarting steam / roo
Error: PreCondition Assertion Failed
---------------------------
Name: ValidPositiveOffset
Program: C:\Program Files\Valve\Steam\Steam.exe
File: Src\SplitPath.cpp
Line: 310
( !(nCharsToMove >= 0) || (m_uLocalPathOffset+static_cast<uint>(nCharsToMove) <= m_sPath.length()) )
(Press Retry to debug the application - JIT debugging must be enabled)
Fix: We are working on this issue now.
Error: "Can't find file 'xyz'"
Fix: Check your launch options in Steam - right-click on RO in Steam ---> "Properties" ---> "Set launch options" and ensure the box is EMPTY - no text at all. If you launch from a desktop icon, check there are no extraneous parameters - should look like this (roughly):
"c:\program files\steam\steam.exe" -applaunch 1200 127.0.0.1:7757
Error: "The game won't let me install on an other drive then the C drive"
Make sure steam is the only boxed checked when you install.
install steam FIRST on the partition or hard drive you want RO installed.
You will need to setup a steam account...blah blah.
Restart setup, make sure the only box checked is the RO box
Go through the setup, click install.
It will find the directory/hard drive that steam is installed and will install RO in the same place.
Fix:
1. Exit Red Orchestra
2. Go to Steam -> Files -> Change User
3. Steam will warn you, ignore and just hit 'Log out...'
4. Log back in when steam offers you a Log in screen
5. Launch Red Orchestra
Error: When I Start RO:O nothing happens
Fix:
1. Open Steam and go to 'MyGames'
2. Right click Red Orchestra and select Properties
3. Click on the tab that says 'Local Files' (3rd most right tab)
4. Click on 'Verify integrity of game cache' This will force steam to check the game files and download anything thats missing.
5. When Steam finished downloading the rest of the game, Start Red Orchestra normally
Error: No maps show up on my map list
Fix:
1. Open your RedOrchestra/System Folder
2. Delete all .ucl files
3. Restart Steam and RO
Error: When I launch RO, my computer crashes/reboots
(This if for users that have Zone Alarm installed) Fix1: We are working on this issue now
Fix2: Open ZA, go to program tab then to program control and add the RO executable (steamapps/RO/system), set it to super trusted (3 green bars) and allow server access. Then send ZA to tray and launch RO, after a min it will load
Error: I have set the rendering device to 'Software' and now my game crashed and every time I try to start it up again it keeps crashing
Fix:
1. Find the directory where Steam is installed (default it should be something like C:\Program Files\Valve\Steam\
2. Go into \SteamApps\"your Steam account name"\red orchestra\System\
3. Find the file called 'redOrchestra.ini' and delete it
4. Find the file called 'user.ini' and delete it
5. Start up Red Orchestra normally, you will have to reconfigure all your settings after this fix, since you basically reset Red Orchestra to its default settings (iow player name, video and other settings)
Error: Game crashes on Resolution changes (This fix should also be tried for other graphical related problems)
Fix:
1. Find the directory where Steam is installed (default it should be something like C:\Program Files\Valve\Steam\)
2. Go into '\SteamApps\"your Steam account name"\red orchestra\System\'
3. Find the file called 'redOrchestra.ini' and delete it
4. Find the file called 'user.ini' and delete it
5. Start up Red Orchestra normally, you will have to reconfigure all your settings after this fix, since you basically reset Red Orchestra to its default settings (iow player name, video and other settings)
6. If you need to change the Rendering device again, only use Direct 3D or Direct 3d 9.0
Error: My game looks very blurry, textures look unsharp
Fix (turn off bloom):
1. While in game, hit 'Esc' to go to the ingame menu (If you are already in the Main menu, simply click on 'Configuration' and proceed with step 4)
2. Click on 'Game Controls'
3. Click on 'Configuration'
4. Click on the second tab labelled 'Display'
5. Make sure the check box of 'Show advanced options' is checked, this will make all the options on the roght tirn white instead of greyed out.
6. On the right in the 'Options', uncheck 'HDR Bloom'
7. Return to the game
You can also turn off bloom ingame by:
1. Opening up the console (hit ~ <-- tilde)
2. In the console type 'bloom' without the "
3. Close console by hitting ~ again
If you still think it doesnt look good and your system can have AA and AF turned up, try setting AA and AF on high settings in your system, it will make the game look much better (high end systems only)
Error: My game is running abnormally slow (ie: low fps)
(We beleive some grafics cards have problems with DirectX 9.0)1. While in game, hit 'Esc' to go to the ingame menu (If you are already in the Main menu, simply click on 'Configuration' and proceed with step 4)
2. Click on 'Game Controls'
3. Click on 'Configuration'
4. Click on the second tab labelled 'Display'
5. In the drop down menu 'Render Device' select 'Direct 3D' instead of 'Direct 3D 9.0'
6. Return to the game
Error: When I load most maps i kinda freeze and its like Im the only one on the server and I cant move I can only shoot.
Fix: You have timed out on your connection to the server, reconnect or find a server with a better ping for you.
Error: Master Server can not be found
Fix: In the Server browser menu: Hit the refresh button
This Game is currently unavailable. Please try again another time.
Fix 1 - process already run and needs to be "killed" first:
1. Quit Steam
2. Ctrl+Alt+Del -> Go to Processes (second tab) -> Find RedOrchestra.exe -> End process
3. Open Steam
4. Launch Red Orchestra
Fix 2 - Kerio Personal Firewall users:
1. Configuration > Network security > Find steam.exe and redorchestra.exe entries in the list and erase; choose ok
2. Manually create new entries for them or if you are using interactive mode wait for popup when restarting steam / roo
Error: PreCondition Assertion Failed
---------------------------
Name: ValidPositiveOffset
Program: C:\Program Files\Valve\Steam\Steam.exe
File: Src\SplitPath.cpp
Line: 310
( !(nCharsToMove >= 0) || (m_uLocalPathOffset+static_cast<uint>(nCharsToMove) <= m_sPath.length()) )
(Press Retry to debug the application - JIT debugging must be enabled)
Fix: We are working on this issue now.
Error: "Can't find file 'xyz'"
Fix: Check your launch options in Steam - right-click on RO in Steam ---> "Properties" ---> "Set launch options" and ensure the box is EMPTY - no text at all. If you launch from a desktop icon, check there are no extraneous parameters - should look like this (roughly):
"c:\program files\steam\steam.exe" -applaunch 1200 127.0.0.1:7757
Error: "The game won't let me install on an other drive then the C drive"
Make sure steam is the only boxed checked when you install.
install steam FIRST on the partition or hard drive you want RO installed.
You will need to setup a steam account...blah blah.
Restart setup, make sure the only box checked is the RO box
Go through the setup, click install.
It will find the directory/hard drive that steam is installed and will install RO in the same place.