Cannot connect to Tripwire official AS/SG servers. Custom servers work properly

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haZm95

FNG / Fresh Meat
Oct 21, 2020
23
1
3
When I try to JOIN GAME that is being hosted on a Tripwire official server, nothing happens. I live in India so the ones providing me lowest ping are Tripwire AS and SG servers. This started to happen after the Halloween update landed. Earlier it used to show me "Connection to host lost" when I used to click JOIN GAME. After a few days, the behavior changed and now I don't see anything. However, if I try to join a custom server that is hosted in Singapore (SG) or anywhere else then I am able to join without any issues. This is troubling me a lot as I have to play games at a higher ping (around 200ms) when the ones providing lower ping are available :(
I have a 100 Mbps connection.
Before the Halloween update, all the Tripwire official servers used to work just fine for me.
LOVE THE GAME. Somebody help (0_0)
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,381
4,083
113
This likely indicates that your ISP has blocked connection to our GSP provider in some way. If you can try connecting via a hotspot/vpn that would help narrow it down to this likelyhood.
 

haZm95

FNG / Fresh Meat
Oct 21, 2020
23
1
3
This likely indicates that your ISP has blocked connection to our GSP provider in some way. If you can try connecting via a hotspot/vpn that would help narrow it down to this likelyhood.
Thanks for the quick reply :) Appreciate that.
I tried using a VPN (via Romania and US) and I was still not able to join any Tripwire official AS/SG server. However, I got to know that I am able to join Tripwire's official US/USE servers with/without any VPN. Unfortunately, they also provide me with a very high ping. :(
I also tried using a hotspot and got the same results.
I also got to know that there are some of Tripwire's official NL servers that I can join and some that I cannot.
When you said what you said, it made sense to me and I thought that was it. But this all is becoming weirder :/
 

Skrzymir

FNG / Fresh Meat
Jul 9, 2020
5
0
1
This likely indicates that your ISP has blocked connection to our GSP provider in some way. If you can try connecting via a hotspot/vpn that would help narrow it down to this likelyhood.
No, the game is simply broken. Several people right now can't join any servers through the browser. I was able to join just fine a few days ago. My ISP changed nothing.
 

ninja_Fox

FNG / Fresh Meat
Oct 22, 2020
5
0
1
I'm the same - servers show up but suddenly this week won't connect, either with or without a VPN
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,381
4,083
113
Thanks for the quick reply :) Appreciate that.
I tried using a VPN (via Romania and US) and I was still not able to join any Tripwire official AS/SG server. However, I got to know that I am able to join Tripwire's official US/USE servers with/without any VPN. Unfortunately, they also provide me with a very high ping. :(
I also tried using a hotspot and got the same results.
I also got to know that there are some of Tripwire's official NL servers that I can join and some that I cannot.
When you said what you said, it made sense to me and I thought that was it. But this all is becoming weirder :/

Thanks for the information. We are attempting to replicate your experience to see if we can't identify what may be happening.
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,381
4,083
113
@haZm95 and other impacted users Can your run a traceroute to these IP's and report back the results?

Location Test IP
Amsterdam 92.204.192.125
New York 172.98.75.101
San Jose 173.237.51.92
Singapore 107.6.114.221
 

haZm95

FNG / Fresh Meat
Oct 21, 2020
23
1
3
Which methods are you all using for connecting to servers? Which platform are you playing on, Epic or Steam?
I am using Epic. My handle on KF2 (as well as on EpicGames) is haZm95 if it helps somehow.
I am using Server browser to connect to a server. I did try with Find a match as well but it puts me to a high ping server which I can join normally as well. Also, it doesn't matter if the AS/SG server that I want to join is empty or not. I just can't join.
I have a friend who is also on EpicGames and he is having the same problem.
 

haZm95

FNG / Fresh Meat
Oct 21, 2020
23
1
3
@haZm95 and other impacted users Can your run a traceroute to these IP's and report back the results?

Location Test IP
Amsterdam 92.204.192.125
New York 172.98.75.101
San Jose 173.237.51.92
Singapore 107.6.114.221
Amsterdam 92.204.192.125
Tracing route to 92.204.192.125 over a maximum of 30 hops

1 20 ms 4 ms 4 ms 192.168.1.1
2 12 ms 9 ms 52 ms 172.26.128.1
3 33 ms * * 192.168.0.217
4 57 ms 89 ms 41 ms 136.232.13.177.static.jio.com [136.232.13.177]
5 63 ms 78 ms 129 ms 172.16.92.145
6 63 ms 67 ms 69 ms 172.25.115.29
7 73 ms 68 ms 65 ms 172.16.2.113
8 126 ms 90 ms 61 ms 172.16.1.218
9 195 ms 173 ms 175 ms 103.198.140.27
10 166 ms 167 ms 274 ms 103.198.140.107
11 170 ms 195 ms 195 ms hu0-6-0-5.ccr21.mrs01.atlas.cogentco.com [149.14.125.1]
12 178 ms 212 ms 196 ms be2345.agr21.mrs01.atlas.cogentco.com [154.54.38.170]
13 187 ms 165 ms 177 ms mei-b3-link.telia.net [62.115.179.96]
14 190 ms 194 ms 205 ms prs-bb4-link.telia.net [62.115.114.196]
15 189 ms 188 ms 189 ms adm-bb4-link.telia.net [213.155.136.167]
16 234 ms 204 ms 199 ms adm-b2-link.telia.net [62.115.141.35]
17 206 ms 202 ms 210 ms ae15.ibrsa0105-01.ams3.bb.godaddy.com [62.115.184.19]
18 197 ms 203 ms 197 ms ae2.ams3-bbsa0106-01.bb.gdinf.net [188.121.32.5]
19 195 ms 197 ms 210 ms 188.121.32.13
20 197 ms 197 ms 192 ms 92.204.192.125

Trace complete.
New York 172.98.75.101
Tracing route to 172.98.75.101 over a maximum of 30 hops

1 7 ms 16 ms 3 ms 192.168.1.1
2 11 ms 9 ms 40 ms 172.26.128.1
3 * 35 ms * 192.168.0.217
4 65 ms 44 ms 49 ms 136.232.13.177.static.jio.com [136.232.13.177]
5 81 ms 80 ms 80 ms 172.16.20.29
6 109 ms 136 ms 76 ms 172.25.115.31
7 75 ms 82 ms 97 ms 172.16.2.42
8 76 ms 100 ms 118 ms 172.16.2.26
9 75 ms 96 ms 108 ms 172.16.2.73
10 208 ms 213 ms * unknown.telstraglobal.net [210.57.38.114]
11 216 ms 230 ms 210 ms 202.84.219.182
12 295 ms 299 ms 260 ms et-0-0-0-1.cr4-sin1.ip4.gtt.net [183.182.80.169]
13 442 ms 396 ms 367 ms ae4.cr7-nyc2.ip4.gtt.net [89.149.128.182]
14 302 ms 340 ms 336 ms ip4.gtt.net [208.116.130.158]
15 331 ms 307 ms 322 ms 98.142.220.61
16 311 ms 314 ms 311 ms 172.98.75.101

Trace complete.
San Jose 173.237.51.92
Tracing route to 173.237.51.92 over a maximum of 30 hops

1 4 ms 4 ms 33 ms 192.168.1.1
2 21 ms 8 ms 9 ms 172.26.128.1
3 * * * Request timed out.
4 57 ms 42 ms 40 ms 136.232.13.177.static.jio.com [136.232.13.177]
5 114 ms 81 ms 121 ms 172.25.41.167
6 101 ms 117 ms 88 ms 172.25.115.29
7 82 ms 113 ms 84 ms 172.16.2.45
8 78 ms 77 ms 86 ms 172.16.4.90
9 78 ms 84 ms 118 ms 172.16.4.97
10 298 ms 313 ms 298 ms 4.7.26.61
11 301 ms 300 ms 298 ms ae-1-3505.edge9.sanjose1.level3.net [4.69.219.61]
12 355 ms 297 ms 294 ms servers.com.edge9.sanjose1.level3.net [4.14.36.162]
13 307 ms 313 ms 304 ms se-sjc1-l29-r2.servers.com [173.237.36.171]
14 307 ms 306 ms 313 ms 173.237.51.92

Trace complete.
Singapore 107.6.114.221
Tracing route to 107.6.114.221 over a maximum of 30 hops

1 19 ms 4 ms 5 ms 192.168.1.1
2 19 ms 10 ms 10 ms 172.26.128.1
3 * 37 ms * 192.168.0.217
4 64 ms 42 ms * 136.232.13.177.static.jio.com [136.232.13.177]
5 132 ms 115 ms 81 ms 172.16.20.29
6 103 ms 120 ms 78 ms 172.25.115.31
7 73 ms 75 ms 105 ms 172.16.2.42
8 94 ms 109 ms 94 ms 172.16.2.26
9 145 ms 82 ms 121 ms 172.16.2.73
10 157 ms 114 ms 109 ms internap.sgix.sg [103.16.102.44]
11 108 ms 114 ms 133 ms bbr2.ae7.sin001.pnap.net [216.52.198.30]
12 156 ms 109 ms 115 ms tsr2.sin3.agile.pnap.net [216.52.198.50]
13 99 ms 112 ms 84 ms 72.26.212.154
14 133 ms 109 ms 109 ms 107.6.114.221

Trace complete.
:)
 

haZm95

FNG / Fresh Meat
Oct 21, 2020
23
1
3
@Yoshiro @Kittenmittens, posting just another update. Don't know if I should create a separate thread for it or is it related somehow but I am also facing problems connecting to the item server I guess. Nothing pops up in the STORE, INVENTORY, or GEAR (only default attires/players are visible). Everything does load up randomly and goes randomly.
 

ninja_Fox

FNG / Fresh Meat
Oct 22, 2020
5
0
1
I'm using epic too, can't connect to anything from the server browser. When I use 'find a match' public I get through the 1st wave and get kicked out of the server.

traceroute to 92.204.192.125 (92.204.192.125), 30 hops max, 60 byte packets

1​
***

2​
core24.fsn1.hetzner.com213.239.245.241de0.207 ms0.205 ms0.190 ms

3​
juniper5.nbg1.hetzner.com213.239.252.249de3.006 ms2.562 ms
juniper5.nbg1.hetzner.com213.239.252.245de2.521 ms

4​
nug-b1-link.telia.net213.248.70.0 3.008 ms2.999 ms
nug-b1-link.telia.net62.115.183.232 3.029 ms

5​
hbg-bb4-link.telia.net62.115.113.174 18.827 ms18.832 ms18.806 ms

6​
adm-bb4-link.telia.net80.91.246.200 19.059 ms18.831 ms18.819 ms

7​
adm-b2-link.telia.net62.115.141.35 18.803 ms18.555 ms18.849 ms

8​
ae15.ibrsa0105-01.ams3.bb.godaddy.com62.115.184.19 18.378 ms18.383 ms18.373 ms

9​
ae2.ams3-bbsa0106-01.bb.gdinf.net188.121.32.5de18.877 ms18.847 ms18.808 ms
 

ninja_Fox

FNG / Fresh Meat
Oct 22, 2020
5
0
1
traceroute to 172.98.75.101 (172.98.75.101), 30 hops max, 60 byte packets

1​
***

2​
core24.fsn1.hetzner.com213.239.245.241de0.417 ms
gb

3​
core1.fra.hetzner.com213.239.229.77de4.979 ms
core1.fra.hetzner.com213.239.203.153de4.942 ms
core1.fra.hetzner.com213.239.229.77de4.979 ms

4​
ae18.cr6-fra2.ip4.gtt.net154.14.78.153ch5.031 ms4.991 ms4.997 ms

5​
et-9-1-0.cr0-nyc2.ip4.gtt.net213.254.214.2de87.344 ms87.338 ms87.376 ms

6​
ip4.gtt.net208.116.130.138us87.723 ms87.669 ms87.660 ms
 

ninja_Fox

FNG / Fresh Meat
Oct 22, 2020
5
0
1
traceroute to 173.237.51.92 (173.237.51.92), 30 hops max, 60 byte packets

1​
***

2​
***

3​
juniper5.nbg1.hetzner.com213.239.252.245de2.556 ms2.523 ms
juniper5.nbg1.hetzner.com213.239.252.249de2.815 ms

4​
ae3-710.nbg40.core-backbone.com5.56.20.253de2.758 ms
ae5-710.nbg40.core-backbone.com81.95.15.5de2.702 ms
ae3-710.nbg40.core-backbone.com5.56.20.253de2.758 ms

5​
ae1-2003.fra20.core-backbone.com80.255.14.82de5.458 ms5.428 ms5.426 ms

6​
***

7​
ae-1-3505.edge9.SanJose1.Level3.net4.69.219.61us153.012 ms152.855 ms152.841 ms

8​
SERVERS.COM.edge9.SanJose1.Level3.net4.35.66.82us152.875 ms153.261 ms
SERVERS.COM.edge9.SanJose1.Level3.net4.14.36.162us153.110 ms

9​
se-sjc1-l29-r1.servers.com173.237.36.169us153.057 ms
se-sjc1-l29-r2.servers.com173.237.36.171us153.016 ms
se-sjc1-l29-r1.servers.com173.237.36.169us153.057 ms
 

ninja_Fox

FNG / Fresh Meat
Oct 22, 2020
5
0
1
traceroute to 107.6.114.221 (107.6.114.221), 30 hops max, 60 byte packets

1​
***

2​
core23.fsn1.hetzner.com213.239.245.237de7.518 ms*
gb

3​
core1.fra.hetzner.com213.239.203.153de10.492 ms
core5.fra.hetzner.com213.239.224.250de9.208 ms12.007 ms

4​
core2.ams.hetzner.com213.239.245.17de11.999 ms
213-239-245-13.clients.your-server.de213.239.245.13de12.085 ms
core2.ams.hetzner.com213.239.203.158de11.429 ms

5​
***

6​
***

7​
***

8​
***

9​
border1.xe-0-1-1.bbnet1.sin001.pnap.net202.58.8.8sg162.330 ms162.374 ms162.538 ms

10​
edge1.ae1-edgenet.sin003.pnap.net202.58.9.14sg163.113 ms163.116 ms164.758 ms
 

Apherial

FNG / Fresh Meat
Oct 25, 2020
2
0
1
Wanted to also report this issue. Unable to connect to official TripWire SG and AS servers but I have no trouble connecting to other servers hosted in the same locations. Here's my traceroute for the Singapore IP:

Tracing route to 107.6.114.221 over a maximum of 30 hops

1 1 ms <1 ms <1 ms thomas060 [10.153.5.178]
2 <1 ms <1 ms <1 ms 192.168.1.1
3 29 ms 45 ms 17 ms 100.80.0.1
4 7 ms 9 ms 10 ms 122.2.206.130.static.pldt.net [122.2.206.130]
5 36 ms 25 ms 25 ms 210.213.134.122.static.pldt.net [210.213.134.122]
6 61 ms 61 ms 64 ms 210.213.134.169.static.pldt.net [210.213.134.169]
7 63 ms 60 ms 60 ms ix-be-4-100.ecore1.svq-singapore.as6453.net [180.87.105.25]
8 62 ms 61 ms 61 ms if-ae-21-2.tcore1.svq-singapore.as6453.net [180.87.96.44]
9 61 ms 61 ms 62 ms 120.29.215.46
10 61 ms 61 ms 60 ms border1.xe-0-1-1.bbnet1.sin001.pnap.net [202.58.8.8]
11 62 ms 61 ms 62 ms edge1.ae1-edgenet.sin003.pnap.net [202.58.9.14]
12 63 ms 68 ms 65 ms 202.58.10.198
13 61 ms 61 ms 61 ms 107.6.114.221
 

Skrzymir

FNG / Fresh Meat
Jul 9, 2020
5
0
1
Thankfully there is the great matchmaking feature that mostly chooses +200 ping servers at the other side of the world and doesn't let you set max ping or location. Amazing design.
 

huanlo

FNG / Fresh Meat
Oct 27, 2020
6
2
3
This issue only affect EGS player. Steam player is fine. There is only once i manage to join a AS server when find match online but i believe that was lucky. After that the best room i can get is 100+ ping
 

huanlo

FNG / Fresh Meat
Oct 27, 2020
6
2
3
i managed to play in SG/AS server in the past two days but now this issue happen again. please fix it.