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PSA: Known Console Crash and matchmaking issue (with workarounds)

Mercs,

We are tracking two crashes related to the Xbox and PS4. These are likely related to cosmetics equiped. Below is a list we have gathered so far.:

  1. Wearing the Scullyphones on DJ Scully
  2. Equiping Steampunk and Dragon and Koi gear
  3. Wearing Horzine Elite Gold Suit
  4. Beyond Horizon weapon skins
For now please avoid these things as we work to get these addressed. If experiencing similar with other cosmetics please list your platform and the combinations of cosmetics equipped. From what we are seeing these are the primary cause of almost all crashes players are currently experiencing (which includes a crash when joining a match) if these are set on your default character.

On matchmaking, we believe we have identified what is happening there as well. While we work on a fix for the root cause we've got a workaround in play that should make it much more likely that players will find a match.

We are working towards a hotfix to fully address these issues and hope to be able to provide more details on that as we continue to work on fixes.
 
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Comments

jixter

FNG / Fresh Meat
Jul 29, 2019
1
0
1
54
Oisten Jagerhorn character crashes immediately when selected. He's wearing Red Cyberpunk, Christmas Husk Hat, Ronon Goggles and Hans black backpack. Also game is still unstable when playing on line and will crash about 20-25% of the matches.

Tom
 

Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
12,162
3,397
113
Updated this post with new information.
 

Bkj

FNG / Fresh Meat
Dec 15, 2018
4
0
1
Updated this post with new information.
I just crashed in the gear menu. I switched character from DAR to Tanaka and selected red biocola, the retro vault shirt, that yellow durag mouth thing, and I believe the last 3d glasses selection (black with skulls maybe?). I also opened the new event microtransactions menu inadvertently before it crashed.

I am using the original PS4. The error code is (CE-34878-0). I managed to get into suicidal endless lobbies today in East, West, and Central regions. The workaround seems to be working. Last night I could only get into hard endless lobbies. The hard endless lobbies did crash a few times. I also couldn’t create my own game. I know you folks are diligently trying to fix the issues. I am a giant fan of this game...So thanks for all of your hard work. 👍👌😉
 

F.c.l

FNG / Fresh Meat
Oct 2, 2019
3
0
1
Crashing on Xbox, having issues of selected character not being the one I picked. Trying to change immediately exiting back to home screen when picking Scully with the Horzine suit. Even when not picking the character no loading into survival on solo, my wife can play though on our other Xbox.
 

Jvolt

FNG / Fresh Meat
Oct 11, 2019
1
0
0
Since two months ago I'm having "your connection to the host has been lost" every match I join, I'm on ps4
 

LiL EVO

FNG / Fresh Meat
Jun 29, 2018
5
0
1
36
Texas
Thanks for the update but the ps4 version still crashes doing mid match with none of the skins and accessories sometimes I see other players with it on but I get blue screen I know you all are still fixing the game but the Halloween update has not been enjoyable missing out on tickets I haven’t even receive a gold ticket yet let alone put in my 12 hrs of game play as usual on kf2 but keep up the good work still playing it just hoping I don’t get a random blue screen
 

Kittenmittens

Tripwire Interactive Community Team
Staff member
Mar 11, 2016
972
251
63
Killing Floor Discord :)
It's looking like the hotfix for these reported console crashes and party issues, as well as the Steam Workshop issue preventing clients and servers from downloading content may go out this week if all goes well.
 

Shaggy daggers

FNG / Fresh Meat
Oct 3, 2019
1
0
1
I play on console and I’ve bought both of the dlc weapons along with some crates but there not showing up in my inventory