I need help. I've lost my 15 lvl to 0 lvl some weeks ago after changing showing name on EGS. After this, i'm loosing progress on ~33% of maps. No matter i let load new map and start new game or just leave immediately after finish. i've asked ESG for help, but they said to me that's game fault and told my to ask Tripwire Interactive Support. A've asked them for help by creating new ticked, but they said that "We will try to help you out as soon as possible." and ignored my responses.
I'm using Windows 11 and Windows FireWall. I can't reach even 15 lvl. Is there any solution for this issue?