First of all, I'm just going to get this right out there, so people understand why I'm making this post.
I love every game you guys have produced. I've spent hundreds of hours in killing floor, happily getting my *** kicked by zeds. I played Red Orchestra the moment I heard about it, and still consider it to be one of the absolute best games ever made. I spent way to much on a computer upgrade simply so I could play the sequel, only to find I still wasn't past mininum specs, and didn't care. And while I haven't played dwarves(long story there) and by my own admittance, likely never will, I did manage to make it a pretty decent length through the ball, even though I suck at anything puzzle related.
With the exception of Killing floor and the original Red Orchestra, I also pre-ordered all of those games.
Unfortunately, the first time I needed customer support, I was told repeatedly I couldn't even deal with tripwire directly to fix the issue I was having. Thus begin a now almost 6 month long nightmare, where I had to deal with steam support instead and found my requests for help deleted, locked, moved, pronounced taken care of despite no solution even being offered, and when I pressed the issue, I ended up being threatened, sworn at, and enduring months worth of abuse from steam support, who inexplicably, I kept being told, were the only people who could fix this problem.
The customer support, such as people keep insisting it must be called for this issue, was the worst I'd ever had in my life.
And I should never have been in the position where a third party can threaten me for seeking support for one of your products to begin with. But I was.
Now, after months of this garbage, steam support just told me that the fairly simple issue (a steam client update somehow robbing me of access to two DLC characters I've been able to use for several years previously without issue) was caused by me somehow not having pre-ordered or finished achievements in game, both provably false statements on their part.
What it really is, is they never had any interest in even trying to help me with this issue. I knew that from the first time they sent me to talk to you, but tried to get ahold of you anyways. Then they told me that you hadn't even attempted to e-mail them, despite e-mails I had from you saying otherwise.
Now it's almost 6 months later, and all trying to contact who you told me I needed to to get this issue fixed has done is seen to it that I've been threatened further. And they're now telling me I've never had the ability to use any of these DLC characters, despite two years of past access to them, despite the fact that one of them was the character I had selected and in use before the entire nightmare begin.
My issue is this. You never should have put me in the position to have to rely on a third party simply to be able to play part of my game. You never should have put me in a position to be harassed, and threatened, and strung along for almost six months by a third party. I've e-mailed you on this issue a half a dozen times, and all I ever got from you is sympathy, and a referral back to the very people who took two DLC characters from me and refuse to repair the issue.
Believe me, I don't want to do this. but it should never be up to a third party if I get the ability to even play any portion of what you have made. I should never have to risk threat or harassment, simply for wanting to be able to use part of what you've made.
I have no doubts if I'd been able to deal with you guys directly, instead of being forcibly referred to steam support, multiple times, this issue would've been fixed long ago, without any of the unpleasantness I had to endure.
I regret things had to be this way. If you ever produce a Killing floor sequel, I won't be buying it. I won't be playing multiplayer for Rising Storm anymore.
But the way you guys choose to distribute your games means I'll eventually be referred to steam support to try and get an issue fixed again, and that's a nightmare I'm not willing to endure ever again.
For what it's worth, I'll always remember the time I had playing your games fondly. Nothing you guys, personally did wronged me in any way, with the exception of choosing to distribute your games through steam, in such a way I had an issue that could be fixed according to you, solely by steam support.
You aren't exactly in the minority of developers to do that to me, either.
I wish it could be another way, but you haven't left that as an option for me. Allegedly I can play the ball without runnning into these issues if I buy it via gog.com, but thus far, that's the only game you've had any part in publishing or developing it's possible to get anywhere but steam that I know of.
For what it's worth, I still wish you guys all the success in the world. You've definitely worked hard enough to have earned it.
Just don't expect me to be buying any more of your products should I have to deal with steam support for any issues they might have.
I love every game you guys have produced. I've spent hundreds of hours in killing floor, happily getting my *** kicked by zeds. I played Red Orchestra the moment I heard about it, and still consider it to be one of the absolute best games ever made. I spent way to much on a computer upgrade simply so I could play the sequel, only to find I still wasn't past mininum specs, and didn't care. And while I haven't played dwarves(long story there) and by my own admittance, likely never will, I did manage to make it a pretty decent length through the ball, even though I suck at anything puzzle related.
With the exception of Killing floor and the original Red Orchestra, I also pre-ordered all of those games.
Unfortunately, the first time I needed customer support, I was told repeatedly I couldn't even deal with tripwire directly to fix the issue I was having. Thus begin a now almost 6 month long nightmare, where I had to deal with steam support instead and found my requests for help deleted, locked, moved, pronounced taken care of despite no solution even being offered, and when I pressed the issue, I ended up being threatened, sworn at, and enduring months worth of abuse from steam support, who inexplicably, I kept being told, were the only people who could fix this problem.
The customer support, such as people keep insisting it must be called for this issue, was the worst I'd ever had in my life.
And I should never have been in the position where a third party can threaten me for seeking support for one of your products to begin with. But I was.
Now, after months of this garbage, steam support just told me that the fairly simple issue (a steam client update somehow robbing me of access to two DLC characters I've been able to use for several years previously without issue) was caused by me somehow not having pre-ordered or finished achievements in game, both provably false statements on their part.
What it really is, is they never had any interest in even trying to help me with this issue. I knew that from the first time they sent me to talk to you, but tried to get ahold of you anyways. Then they told me that you hadn't even attempted to e-mail them, despite e-mails I had from you saying otherwise.
Now it's almost 6 months later, and all trying to contact who you told me I needed to to get this issue fixed has done is seen to it that I've been threatened further. And they're now telling me I've never had the ability to use any of these DLC characters, despite two years of past access to them, despite the fact that one of them was the character I had selected and in use before the entire nightmare begin.
My issue is this. You never should have put me in the position to have to rely on a third party simply to be able to play part of my game. You never should have put me in a position to be harassed, and threatened, and strung along for almost six months by a third party. I've e-mailed you on this issue a half a dozen times, and all I ever got from you is sympathy, and a referral back to the very people who took two DLC characters from me and refuse to repair the issue.
Believe me, I don't want to do this. but it should never be up to a third party if I get the ability to even play any portion of what you have made. I should never have to risk threat or harassment, simply for wanting to be able to use part of what you've made.
I have no doubts if I'd been able to deal with you guys directly, instead of being forcibly referred to steam support, multiple times, this issue would've been fixed long ago, without any of the unpleasantness I had to endure.
I regret things had to be this way. If you ever produce a Killing floor sequel, I won't be buying it. I won't be playing multiplayer for Rising Storm anymore.
But the way you guys choose to distribute your games means I'll eventually be referred to steam support to try and get an issue fixed again, and that's a nightmare I'm not willing to endure ever again.
For what it's worth, I'll always remember the time I had playing your games fondly. Nothing you guys, personally did wronged me in any way, with the exception of choosing to distribute your games through steam, in such a way I had an issue that could be fixed according to you, solely by steam support.
You aren't exactly in the minority of developers to do that to me, either.
I wish it could be another way, but you haven't left that as an option for me. Allegedly I can play the ball without runnning into these issues if I buy it via gog.com, but thus far, that's the only game you've had any part in publishing or developing it's possible to get anywhere but steam that I know of.
For what it's worth, I still wish you guys all the success in the world. You've definitely worked hard enough to have earned it.
Just don't expect me to be buying any more of your products should I have to deal with steam support for any issues they might have.
![[TW]Wilsonam](/data/avatars/s/0/10.jpg?1568638684){kind=avatar}
