And last but not least, a guy that is not on TWI's payroll/list of benefitors wearing pink glasses like you, Mr. Sajer.
I think you misunderstand the fundamentals of my position. It hardly suggests I'm wearing rose colored glasses. My point was that a company like TWI's position is always precarious. Which means that every step of product development has to be clearly thought out before limited resources are committed. If I was a blind optimist, I'd be suggesting they'd be around to duke it out in the industry forever. But I'm not. I'm trying to explain in a reasonable fashion why their product development may be at a slower pace than some are comfortable with. It's not that complicated.
Now you can call me a brown-nose, and that's fine. Guilty as charged. But the playing field and the company's environment is what it is.
Which is all completely understandable, but if they stuck to more simple solutions and work that the community originally expected, the player base and popularity of the game would have not been impacted as much.
More things could have easily been turned around into the game sooner to negate the problem of months between anything coming into the game and players losing interest in the already limited content the game had to offer.
They decided to go off into some very strange directions that didn't produce very effective results, which further delayed the things most of their "Customers" were expecting from their product.
I'm not, or never have, said anything towards "They promised this, they promised that", but regardless of whether or not you tell your customers that you are "planing" to work on this or "working" on having something new into the game, whether you promised it or not doesn't matter.... You mentioned it and provided a number of details about it..... your customers will grow to expect it to come eventually.
Is that the fault of the customers?
Not really, the company is getting their hopes up and then quietly lets them down. Getting their hopes up by even mentioning something like light tanks, transports, Co-Op Campaign, etc. It also doesn't help that you originally release official advertisement and information of what your product will contain and then remove those things at the last minute.
When you tell your customers one thing and then suddenly switch gears to work on something completely different (Classic / Action Mode & RS), you're jerking your customer's expectations around and it wears them out.
To be perfectly blunt, it eventually gets to the point where most of your customers just don't give a sh*t what you say, plan or do anymore because they can't rely on what you say..... and again, it doesn't matter if you promised something or just mentioned that you're thinking/planning something.
And to roll back a bit to the comments some have made like:
"Be grateful that TW works so much on the game"
"Most other Devs wouldn't put this much effort into the game"
"You already got your money's worth out of the game"
"TW doesn't have to do anything more with the game"
The problem is that they put themselves into this position, not the players. You don't say you're going to do something or are currently working on something..... unless you're actually going to
DO IT.
The players didn't originally demand that the devs put all this work into the game and to add transports, co-op mode, MP Campaign, more vehicles & to continue to support their own game for years on end, etc..... they themselves set the bar for all of this. They originally threw all of this out there. They made gameplay videos, demos, reviews, interviews, screenshots, forum posts, etc.... all bragging and going on about all of these things.
In turn, the community began to expect these things due to saturation and hype. There were constant threads and posts over the T-70 and PzIII from much of the community right up until the announcement that TW was going to move full ahead with RS and the Community actually had to request clarification on those tanks they talked about before TW actually confirmed that they were now put on the backburner.
Since then.... still no talk of them.
Shortly after RO2's launch the devs mentioned that they had a half-track being worked on and yet the community made HT's are the ones coming into the game.
Whether they promised them or not doesn't matter, it affects the community in much the same way.
All of this affects the community and the company's overall image by the community and potential buyers.
This business is not some telecommunications business where you're just an IT guy or answering phones and taking orders where the customer only really cares that your service works for the value they pay for.
If the devs said
"This is the game as we intended it to be, this is what will be in it, this is what won't be, we will be making some bug patches and performance fixes in 2-4 updates and that's it. The rest will be up to the community to do." ~ That would be one thing. People would accept it, either right away or eventually. But they didn't do this and their attempts to do most of what they said is severely lacking in most of the eyes of those they said these things to.
People can hate me for my position or for saying what I am saying, I don't honestly care.... I was never in here to make "Friends" in the first place. I'm just telling it as I see it personally without pulling any punches, which I feel is sometimes needed to be done.
Whether or not some agree with any of the above or feel none of it is "Factual" or "Justified" or there are Justified Excuses for many of the above reasons.... once again, that doesn't matter. I'm expressing the views that many players have/had whom either no longer play or hardly play at all. Whether they are wrong in their views is irrelevant, the bottom line is that it impacts TW in the end and affects their future sales. Telling these people they're wrong and trying to defend everything under the sun that TW has done isn't going to magically make these people think differently.
In my business, we can do everything we thought was right, we attempted to do everything that our customer wanted, and when they are not satisfied with the end result, we can try and meet them halfway and help them out as much as we can (even if the problem is their own fault and we did everything right), if they're totally p*ssed off, think everything is our fault and nothing we do can end up pleasing them, that's just what you have to deal with. Telling them they're ignorant idiots who don't know what they're talking about and their views are unjustified won't change their minds and only ends up making the situation even worse.
It might feel good to let them know what you think about them and tossing all the blame on them, even when clearly justified, but as a professional business, you simply don't do that because you no longer look professional, you won't win that client over anyways and you put off many other potential customers.