The Ball always crashes... but not right away?

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kk1236

FNG / Fresh Meat
Jan 6, 2011
1
0
0
Hello. Like many gamers, I purchased this game in the epic Steam Holiday Sale. I have been enjoying what little I have played and seen of the game but I seem to have a problem. The game loads, and plays through the cinematic. I fall down the shaft, and get the Aztec Wonder-gun. I then climb the stairs after interacting with the hammer switch.

I then step on the glowing floor switch to open a door, and BAM. Instant crash. This has happened 5 or 6 times, repeatedly, and I have never been able to pass it. If it helps at all, I am actually experiencing a similar problem with Dead Space - I can play for a while, but specific game cinematic sequences cause a crash.

My specs:
Intel Core 2 Quad 2.5 GHz
8 GB RAM
Windows 7 64 Bit
NVIDIA GeForce GTX 260
No soundcard

All drivers are updated to my knowledge, and I am not running any anti-virus or firewall software. Even Windows Firewall is disabled.

I am excited to experience this game - hopefully you guys can help me out!
 

Hourences

The Ball Team
Jul 13, 2010
142
29
0
www.TheBallthegame.com
Hi, there is a log file in My Documents\My Games\The Ball\UDkGame\Logs\Launch.log. Can you paste that here or email it to support@theballthegame.com ? I suspect it is the same issue a few other people are experiencing though, log cutting off during the texture config stage. We are looking into that problem at the moemtn.