^^yeh i remember that wares fix now
Seeing that MS earns the money by selling you the license to use their product and not by selling you the physical copy of it, I think that's a surprisingly sensible approach to your problem.
Also, "pirating" is only "pirating" if you don't own it. As you do, it's perfectly legal for you to download the image.
I still think it's weird that they have no copies. I know they are pushing 7 of course, but nevertheless vista was an expensive product not so long ago.
Now if they can sort out my OS using the remote assist or another method then it's not an issue.
But if a technician says the only way to fix your product is to run the repair of the installation disk (and i can't be the only user at that stage) it's then surprising to say the least to hear that they can't supply that.
were they to say you can have one but at a charge or 'it's oem so it's not our responsibility - contact your vendor' that would have made sense .
The download suggestion was just off-the-record advice, it was more the fact that that advice was needed that got me.