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Steam took payment but got no download! HELP!


FNG / Fresh Meat
Apr 30, 2006
I used my mums credit card to try and pay for the game through the steam interface. As she lives on an island she has no house number and it always causes problems with online purchases.

I tried two variations of the address and both times it was refused. Fair enough. The problem I have is that the fraud dept of the CC company called my mum today to inform her about the transactions, they had allowed one of the payments to go through. So I have paid for the game but I have no way to actually download it without going through the purchasing route. I obviously dont want to pay again!

I cant find a contact phone number and have no idea what to do, can anyone offer advice please?




FNG / Fresh Meat
Jan 29, 2006
just contact the steam support...they react really quick and are are pretty helpful.


FNG / Fresh Meat
Jan 10, 2006
East Coast, USA
You'll actually probably have to have your mother take care of it, but I'd think that part is obvious ;)

Good luck with it mate :D