OS: Windows 7 64-bit (this is the only thing I can think of that might have something to do with the problems..but it still does not explain why the game worked just fine for a whole week)
I've heard from a few people that it can be pretty unstable.
OS: Windows 7 64-bit (this is the only thing I can think of that might have something to do with the problems..but it still does not explain why the game worked just fine for a whole week)
Unfortunately DEATH, this is not something that we can fix, this is a known problem with Killing Floor and a select few routers.
Also, please try Zetsumei's suggestion, if you could:
If it's not something you can/will fix does that mean I can get a refund?
I'm sorry but to throw the blame of the way YOU wrote your software BT and Thomson routers is ridiculous.
I can't imagine how many people in the UK have O2 / BT / Be as their ISP and are using these routers completely successfully with games and other products except this one.
And yet you expect the manufacturers of said routers to rewrite their code to accomodate your programming?
You expect your PAYING customers to either cough up for an alternative manufacturer router - possibly of course in breach of the T's & C's of their ISP of stop using a product that we've paid good money for??
It's a wee bit insulting and arrogant to be honest. If anyone should recode their product it should be you, given that to date it's the single product that has failed to work with what is otherwise a rock solid product from my ISP.
Oh and even then I'm not convinced, since I've tried it with a spare Netgear I have sitting around and it does the same thing with that!
Your product is fundamentally at fault and you should either be fixing it or offering refunds to the many of us that are affected!
So, you have a Netgear modem/router that works with your ISP, but doesn't work with our game? So, it's just the phone line into the Netgear device, out to your computer, and that doesn't work either? That's the first I've ever heard.
The only products that our players have had an issue are the BT and Thomson(which o2 uses) lines of products. There are literally hundreds of modem/router manufacturers in the world and those are the only 2 we've heard of issues with. This is the reasoning for us taking the stance that BT and Thomson are at fault. We have certainly discussed the need to found some way to resolve this issue, but the sad fact is that we can't replicate such issues in our studio. In fact, we haven't even heard of anyone having this issue in the United States. We would be purely guessing as to what the issue is with no way of actually testing it.
Placing your computer in the DMZ(DeMilitarized Zone) on the router has been found to be a working fix.
We have not been able to create this problem State-side, as BT/Thomson routers are only available in the UK, so we are unable to fix it.
We will be looking into potential fixes for this in the next update, but we can't make any promises at this time.
I fixed the prob by adding half life half life 2 counter strike and steam games to the firewall rules.
I think the one that fixed it was steam games so make sure you add it as well as the killing floor ports.