Console Problems with Xbox one purchases

[KojackLeQuack]

I have purchased 2 keys and all the dlc costumes for the xbox one but none of them have shown up in my inventory, the game doesn't show them on the xbox store tab anymore but I don't have access to any of it. I'm not sure what to do, please help

 

[Kittenmittens]

Could you provide us with you Xbox Live ID so that we can look into this?

 

[Certified1]

Kittenmittens I have a issue with the game as well but I cannot send you a message. I had a question

 

[KojackLeQuack]

My gamertag is LUIGI BROS 13

 

[KojackLeQuack]

And here are the order numbers with the specified item
4510855842 : Tanaka Biker Uniform Bundle

6883945180 : Hazmat Suit Bundle

3817540906 : London Bobby Briar Uniform Bundle

1780680187 : Horzine Mark 7 Suit Bundle

5352693010 : Cardboard Knight Uniform Bundle

7142320277 : Horzine Supply Crate Key

2867703672 : Horzine Supply Crate Key

5929022641 : Mr.Foster Classic Uniform Bundle

 

[KojackLeQuack]

I can't tell if my replies are going through because of the approval process, I don't know how long it takes but I responded around 2pm

 

[KojackLeQuack]

I guess I forgot one

1378769018 Horzine Supply Crate Key

 

[KojackLeQuack]

So it's been a while and I still can't access any of the dlc skins or keys that I have purchased

 

[Alkaline]

Im having the same issue now. 2 Supply Crate Key, The chicken suit and a vault box wont show up for me. Xbox live tag Alkaline84MG

 

[Kittenmittens]

So it's been a while and I still can't access any of the dlc skins or keys that I have purchased

Hi there. Trying to get an update for ya now.

 

[Kittenmittens]

Im having the same issue now. 2 Supply Crate Key, The chicken suit and a vault box wont show up for me. Xbox live tag Alkaline84MG

Do you have a purchase number order we can use to look into this?

 

[Alkaline]

Do you have a purchase number order we can use to look into this?

9846813935 - key
5552678068 - key
4290962985 - chicken suit

 

[Alkaline]

got another key. same thing happened. order 9730140733. can you fix it for me again please?

 

[Alkaline]

hey kittenmittens you still around? still having an issue not getting my key. got an emote im dying to get.

 

[Kittenmittens]

Sure thing. Looking into it.

 

[Veredus]

Same thing to me also. Bought a key earlier this morning and still nothing.
Order 1817800426 Gamer Tag: Toadchewer

 

[Veredus]

Well been two days and no replies. got a refund through Microsoft and won't be spending another dime on this game.

 

[Kittenmittens]

Well been two days and no replies. got a refund through Microsoft and won't be spending another dime on this game.

Apologies, we do not have a 24/7 support staff.

 

[Mr.gitgud693]

I recently purchased 2 keys and i haven't received them yet and i don't know what to do pls help

 

[Chad munson]

Still having key problems? Or has this bn fixed?