Patch 1.6 In-game voice chat investigation

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madmaxpr

FNG / Fresh Meat
May 21, 2017
19
4
3
34
We are gathering reports of remaining voice chat issues in game. Could you please provide us with the following:

1.
What exactly is the issue you are experiencing?
Screenshots of windows audio settings (input & output, control panel)
Screenshot of Steam or Epic audio settings
Screenshot of RS2 in-game audio settings
Attach dxdiag (launch dxdiag.exe and export)

For these issues, additional unsupressed current logs would help.

2.
A little manual on how to make logs unsupressed.
  1. To do so user has to change DefaultEngine.ini file in ROGame\Config directory: put ";" symbol in lines Suppress=DevOnlineStats and Suppress=DevOnlineSpam.
  2. Then after the match take logs from Steam client: \Documents\My Games\Rising Storm 2\ROGame\Logs Or EGS client: Documents\My Games\Rising Storm 2 EGS\ROGame\Logs
Don't forget to revert changes in DefaultEngine.ini after getting this logs!

Update:

3.
The following information can also help.
  • Locale
  • IP Address
  • Username Steam or Epic
 
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Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
13,183
3,999
113
For those reporting hearing voices from other servers we would also like to know if it happened after you switched servers.
 

Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
13,183
3,999
113
Mic lever doesn't move, people cant hear me. I have tried windows settings, steam settings, and in game settings. Posting this here to see if this is the right place.

Also username is undeadwill on steam and I am from Texas near houston. ip is
What is your default Windows audio device (that is what the game is trying to use), and what are your in game settings (Screenshots would be helpful as requested in the OP).
 
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Undead Will

FNG / Fresh Meat
Apr 21, 2021
1
0
1
What is your default Windows audio device (that is what the game is trying to use), and what are your in game settings (Screenshots would be helpful as requested in the OP).
Blue Snowball but it also fails to work with other set ups.
It has been set to default. 20210422221441_1.jpg
 

Rektus

FNG / Fresh Meat
Apr 21, 2021
4
0
1
Greetings everyone,

First of all, I love the game. When it works as intended that is. Despite it many faults I find myself returning to it as it's one of the best FPS for me. A great blend between military sim (ARMA style) and COD-like arcade shooters. Unique, satisfying, PTSD-inducing and fun to play. (Same reason I return to Rising Storm 2 for the tank play. It's simply the best to this day)

However, since the new update 1.6, an already broken VOIP system, which at least worked half the time is now absolutely destroyed.
Some of the features the new "Final patch" introduced; from new to the old VOIP "features":

-Being able to hear, and be heard from people in another server
( I played on server A,
got kicked reason: unforgiven teamkills,
joined server B,
Used Team chat, was heard in both servers A and B,
I was able to hear players in both A and B servers, even had a conversation with players from the other server (A) about this bug and that I am not on their server.
=Profit, I can talk to more people at the same time even if they are on different servers. If a person can replicate this, they can blast music or annoy more people in different servers abusing VOIP with other players being unable to mute him. It's the ultimate toxic people's wet dream.)

-Enemy team can now hear me when I use Team VOIP (today the local, squad or team voice channels like becoming Public ones. It used to be a rare bug, now it's a daily feature)
(note that whenever Local VOIP broke most people in the server (enemy team included) could hear them but not see their name)
------I've attached a screenshot of a person talking in local, his name this time actually showed up (which is rare) even though he was nowhere near me.

-I can hear and see people (the icon of them transmitting and below their name the channel they are using) speaking in Squad chat, which squad I am not part of
(it's a known issue from before the final patch, people using squad VOIP (squad channel had better chances of breaking than local) could be heard by the entire server however their name was almost never shown. GL trying to figure out who to mute.)

-I randomly see and hear people talking in Local that are nowhere near me

-Sometimes I can no longer hear my team talking
(can hear only half of my teammates or non of them at all, even if their name pops out that they are using Team VOIP (to them they are transmitting, the input is registered however it does transfer to all of us. (Asking if anyone can hear person X talk, and half of the team says yes, and the other no.)))

-Can hear people speaking, yet can not see who, or what channel (I call them ghosts. I'm sure they are from my server (as it was the first game I played since boot up. Makes it frustrating (like a lot of these issues) as I can not see who is talking thus I can not mute them.)
(I think that one of the reasons why I can not see who is talking is that they are using local or squad VOIP and are from the enemy team (maybe that's why they are automatically "anonymous" while with my own team there's a small chance I'll see their name pop up.))

-Ingame microphone input randomly fails to recognize my input
( boot up, play a few games.... Then Mid game OR/AND, MID transmission stops to transmit. The whole time I'm on Discord chatting, no issues there, just within the game.)
It's an old feature and the only way to "fix" this is, is restarting the game itself.

-
"If I mute you, it's forever" For years now, whenever I muted someone, I could only unmute them in that same match. If there was a map change, or they left, or I left, they would stay muted for me FOREVER. (which is kind of awesome and I liked it, a true feature) ....however.... I could never unmute them.
(The new patch fixed that as now, I can not mute anyone. (now people are muted when they die. It's a cool feature but has presented problems.)

There are many other bugs such as but not limited to visual glitches, black screens, being unable to mark as a Squad Leader, the "only 2 squads in your team and you can't change your squad", being unable to call support as commander if you or the radio dies while calling and other "features"...

With each update, it's "1 step forward and 2 steps back". Yes, I get it, you don't have test servers, and whatever you fix there's a chance of something else breaking that you could not predict. We players are testing out your patches and fixes. And while I'm grateful you've fixed a lot of bugs (such as -1), the game still feels like a beta release. It's wanky, buggy, glichy (from the standing up reverting to laying down loop, unable to set up a bipod, throwing a nade animation that does not throw, smoke that under a certain angle disappeared, can not vault (jump) over things or gets stuck in the loop, staggering where you can not walk nor run (fixed by performing a melee attack) and the more you play, the chances of bugs presenting themselves to a player increases with every minute.
Which is a great way of introducing PTSD mechanic and make people quit the game after a short session so they don't spend 3+ hours playing Rising Storm promoting "healthy gaming mentality" (sitting is bad for us).

For a game where communication is key to coordinate, call out targets, the command to win, these voice bugs and glitches are annoying at best and destroying the game at worst to the point where people uninstall. Not being able to see which person is screeching or blasting music, being unable to mute them makes many players leave the game. While yes, you can lower the "Voice receive volume" and avoid the VOIP mess of today, that is not the solutioun.




I wish you the best of luck fixing these issues and bugs that are plaguing this game for years. Please do not overwork your workers, their mental and physical health is more important than this game. I do not support Crunch culture.
Kindest regards

You can blacklist me here: (I suggest you check my screenshots before you do so)

https://steamcommunity.com/profiles/76561198058167243/
 

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Jbarazal

FNG / Fresh Meat
Mar 23, 2017
8
13
3
25
Yesterday I could hear people from my previously match while I was in the main menu... Also, I constantly hear the enemy commander on team chat....
People usually hear me in-game, but I have friends that I can't hear when they talk.
 

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Rektus

FNG / Fresh Meat
Apr 21, 2021
4
0
1
Yesterday I could hear people from my previously match while I was in the main menu... Also, I constantly hear the enemy commander on team chat....
People usually hear me in-game, but I have friends that I can't hear when they talk.
Did you switch servers on your own?
Was it at the end game?
Was it during the show score time or during the campaign?
Also, have you tried switching the servers after that as well?
Oh and when it happened to you, were you able to see their name pop up when they spoke in another server, or did you only hear their voices (the latter is my experiance)

As for me when it happened it was map Hill, early game, campaign. (Hopefully this helps)

If it happens to me again, I'll play around with it. I want to figure out does it happen to only being able to hear 1 previous server or it could be multiple.
Also someone informed me that VOIP bugginess is also affected by what map you're playing. As I play custom maps I did notice that in some maps of is more bugged and in some less.
 

HelsTR

FNG / Fresh Meat
Apr 25, 2021
2
1
3
-Ingame microphone input randomly fails to recognize my input
( boot up, play a few games.... Then Mid game OR/AND, MID transmission stops to transmit. The whole time I'm on Discord chatting, no issues there, just within the game.)
It's an old feature and the only way to "fix" this is, is restarting the game itself.
This one doesn't fix anymore by restarting. My microphone seems to be permanently muted. The dial won't move and won't recognize the voice even after restart, reseting configs, erasing config file except input, and checking files. Nothing works. I seriously need a solve to this bug cause in RO2 I used to play as a commander, and I freaking need the mic for that. I don't have the level yet to be commander in this game, but I still tend to give info and orders in case commander can't work doesn't want to organize my team, and with this bug I can't and is quite a pain on the ass.

Hope you can give me a hand. Appreciated.
 

Rektus

FNG / Fresh Meat
Apr 21, 2021
4
0
1
However, since the new update 1.6, an already broken VOIP system, which at least worked half the time is now absolutely destroyed.
Some of the features the new "Final patch" introduced; from new to the old VOIP "features":
-Echo of people using VOIP (It is not a "normal" echo that could be heard from another player or their own doing (soundboard or any other effects). It's VOIP itself, sometimes making the person who speaks, heard by the players with an Echo when he transmits. It's on a very short delay. I'd speculate VOIP transmits twice at the same time?)

*It's one of the VOIP bugs I forgot to mention*


This one doesn't fix anymore by restarting. My microphone seems to be permanently muted. The dial won't move and won't recognize the voice even after restart, reseting configs, erasing config file except input, and checking files. Nothing works. I seriously need a solve to this bug cause in RO2 I used to play as a commander, and I freaking need the mic for that. I don't have the level yet to be commander in this game, but I still tend to give info and orders in case commander can't work doesn't want to organize my team, and with this bug I can't and is quite a pain on the ass.

Hope you can give me a hand. Appreciated.
Seems like you tried a lot. Same here. As a commander, it's a must to voice your commands. As for the team, it's important to hear your commander. TBH I don't read the chat unless I'm dead and waiting to be respawned.

I wonder, which windows Audio "Recording devices" have you enabled?

I suggest a test, enable only Stereo MIX, go ingame, -Settings -Audio -Configure microphone -Detect audio device (it should detect Stereo Mix (your system's audio), test it by playing the game, i suggest practice room or empty server. Join, transmit shooting, and other things should be transmitted right back.

Make sure "microphone volume" is set to MAX (towards the right).

If this works, that means the game recognizes devices, just not your particular microphone so there's a small chance you can set up your mic. (make sure to disable Stereo Mix and only enable your Microphone).

If that doesn't work, verify game files through Steam.

Worst case scenario, reinstall the game.
 

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Mechanite

FNG / Fresh Meat
May 2, 2021
3
0
1
[just realized I posted this in an older thread so I just copy/pasted this here]

Hey yall I found a solution today for not being able to be heard. I posted it to reddit but I'll copy it here. Basically the game doesn't have a way to switch audio devices in the settings, so you have to manually do it in the INI. The audio settings that you can open right now are for steam, and as far as I can tell, it's completely irrelevant to the game. My reddit post is here.

The short version of it is you need to open ROEngine.ini (in the user config folder) and scroll down to
Code:
[VoiceInterfaceVivox.AudioDevicesList]

and
Code:
[VoiceInterfaceVivox.AudioDevicesIndex]

The one ending in List is a populated list of all your active microphones. The one ending in Index has a key for choosing which of the microphones from the list to choose. By default it always picks Microphone0 no matter what you do in-game in the settings. You can change the index number to the one corresponding to the mic you'd like to use. Once you do this you need to save and set the file as read-only (for some reason it would keep reverting if not). Then voip worked for me. To be clear, this won't fix hearing people from wrong servers and such, but it finally let me talk in-game after this last update.

If you can't figure out which microphone from the list is the one you want, you can check Device Manager > audio inputs and outputs > details > and select device instance path and you'll see the same string at the end of the value that will show up in the ini file. Pic for clarity
z58488ujsrw61.png



In the picture, the default SelectedIndex was set to 0. I switched it to 1 as that is the microphone I want to use. You can tell which microphone it is by the string at the end matching the device path found in device manager. The selectedindex from what I can tell will automatically revert back to 0 unless you set the file to read-only.
 

Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
13,183
3,999
113
[just realized I posted this in an older thread so I just copy/pasted this here]

Hey yall I found a solution today for not being able to be heard. I posted it to reddit but I'll copy it here. Basically the game doesn't have a way to switch audio devices in the settings, so you have to manually do it in the INI. The audio settings that you can open right now are for steam, and as far as I can tell, it's completely irrelevant to the game. My reddit post is here.

The short version of it is you need to open ROEngine.ini (in the user config folder) and scroll down to
Code:
[VoiceInterfaceVivox.AudioDevicesList]

and
Code:
[VoiceInterfaceVivox.AudioDevicesIndex]

The one ending in List is a populated list of all your active microphones. The one ending in Index has a key for choosing which of the microphones from the list to choose. By default it always picks Microphone0 no matter what you do in-game in the settings. You can change the index number to the one corresponding to the mic you'd like to use. Once you do this you need to save and set the file as read-only (for some reason it would keep reverting if not). Then voip worked for me. To be clear, this won't fix hearing people from wrong servers and such, but it finally let me talk in-game after this last update.

If you can't figure out which microphone from the list is the one you want, you can check Device Manager > audio inputs and outputs > details > and select device instance path and you'll see the same string at the end of the value that will show up in the ini file. Pic for clarity
z58488ujsrw61.png



In the picture, the default SelectedIndex was set to 0. I switched it to 1 as that is the microphone I want to use. You can tell which microphone it is by the string at the end matching the device path found in device manager. The selectedindex from what I can tell will automatically revert back to 0 unless you set the file to read-only.
Thank you for passing along your experiencing and information here. I've routed this to the team!
 
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