[Question] No product code .

[sna8ke]

I get the game Red Orchestra Ostfront 41-45 at Best Buy.When to install it ,but there was no code on the box.What can I do?



THE FOLLOWING IS FROM ME - YOSHI

Please PM me for my email address. Once I give it to you provide me with the following:

SteamID: http://steamidfinder.com/
Scan/picture of your Bestbuy receipt:

So please have those two items ready.

 

[O'Shannon]

the cd-key might be on the manual...

 

[sna8ke]

No manual

 

[Zetsumei]

the game should come with a manual, the key is either on the back of the manual or behind the cd in the box.

 

[socal1974]

Not Solved

Not Solved

Best Buy is selling a "special package" of RO for 9.99. It force launches Steam and contains no code and no manual. A box with just a disc.

 

[Yoshiro]

We are looking into this.


As a heads up you missed the proper forum section. This is Heroes of Stalingrad. You want Ostfront, which is one down. I am moving this there.

 

[socal1974]

If it helps

If it helps

I purchased 2 of these 9.99 games. One was Rainbow 6 Las Vegas 2 and other one was RO. They are identically packaged. The Rainbow 6 version had a slip which contained a serial code for multiplayer etc. It appears that these are done by Encore. I went to the Encore site in hopes that they are able to help, but you can only get support from one of their listed games, and they don't show RO. So I am in hopes of getting relief from you.

 

[Yoshiro]

We have confirmed the issue. We are working on a way to resolve the situation now. I will update this thread or make a new post when we have more.

 

[Major_Day]

Well done Yosh, i don't know of any other Game Developer who would have wanted to,or even tried to help so much

:IS2::IS2::IS2::IS2:

 

[tico broje]

I too have this same issue...i just bought the game today at best buy and it needs a CD key which i have not been provided. i would appreciate a speedy solution which hopefully doesn't involve me just getting a cd crack...since then why would i have paid for the game to begin w/.

 

[cdmoon240]

I also have purchased this game and received no cd key.

Please find a solution for this because I am not sure they will let me return this.

 

[Yoshiro]

We are working on a solution. I'll let you know as soon as we decide on what path we are taking.

 

[Metamorph69]

I also have the same problem. Bought the game in BestBuy for 10 bucks. I am really glad that this issue is being looked into. I don't mean to be inpatient Yoshiro but how long will this issue take to be solved? I was hoping to play this week since all the holidays kicked in US. I just won't have much time to play after this week is over for a long time.

 

[Yoshiro]

I honestly do not know. The people above me are working out what to do. When they have a plan in place I will pass it along.

 

[indigochicken]

I purchased two copies of RO from best buy today. low and behold. same issue. No CDkey, no manual, no cdkey behind the disc.
I cannot return them to best buy now that they are open.

An ETA should be announced soon for how you guys are going to rectify this situation! (I am very happy that you guys are aware and trying to resolve the issue)

I host servers, I have a community and I support Steam games as well as Third Party games able to be purchased through them.

As per usual, I appreciate your quick responses as well as appreciating your resolution to this issue. Played the game back in 2007 and thought it would be great to have it in my arsenal and hosting a server for it as well.

Looking forward to see how you make me happy

Cheers,

-=|PG|=-Indigochicken (SA)

 

[tico broje]

well thank you for the response...at least from what it seems more helpful than on steams end, which essentially ended up being them telling me to "insist" on the retailer to refund the game...which best buy wont do. Hopefully this is resolved soon...as i bought the game expecting to play it.

 

[Yoshiro]

Ok guys, I hope to have something for you by today, so keep an eye on your PM's.

If possible, have your steam ID and bestbuy receipt handy (scan).

 

[Metamorph69]

Thats good news indeed! Thank you Yoshiro.

 

[jvargas2774]

I ran into the same problem myself, I just need to find my receipt.

 

[helocfi]

You can add me to the list.