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My Christmas rewards were automatically turned to tickets?

vPacks

FNG / Fresh Meat
Jan 5, 2019
3
0
0
21
As I logged in to kf2 on my xbox one I noticed that my red clot Christmas back pack was replaced with tickets. While having2 remain tickets from the events passing I was able to redeem another reward that would grant me my backpack. But alas it was of no help. Is their anyway I can fix this problem?