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Mr Foster classic outfit missing?

cBird-

FNG / Fresh Meat
Feb 4, 2017
10
0
0
32
Recently downloaded the game again after being away for a long time. I found I no longer own Mr fosters suits and ties which was my favorite character.

In the ps4 store it says the classic uniform is "purchased".

All other store purchases and game rewards are there so it's odd the issue is isolated to one outfit. The problem has been here for a week now, even after this current update.

Support was notified and a ticket was created but that was 9 days ago now so I dont gave a whole lot of faith that it will be answered.

Thanks!
 

cBird-

FNG / Fresh Meat
Feb 4, 2017
10
0
0
32
Hey HazardousMonkey, not at all. My ticket number is 0546360.

Thanks for looking into this for me. I really didn't expect this.
 

cBird-

FNG / Fresh Meat
Feb 4, 2017
10
0
0
32
Hey stlucifer, just a heads up I still haven't heard anything from support or hazardous monkey about the issue.

My ticket is about to roll into day 12 without a response so I think we might be on our own. Sorry man.
 

cBird-

FNG / Fresh Meat
Feb 4, 2017
10
0
0
32
As an update, I got a message from tripwire staff saying that some tickets went unnoticed by staff and they would get to them now.

That was 5 days ago today when I got that message. My original support ticket is rolling over into its 17th day.

Does support usually take this long? I hope you come back hazardous to help shed some light on this for me. I can't help but feel like my problem is being ignored or maybe it's just not important enough for them?
 

Kittenmittens

Tripwire Interactive Community Team
Staff member
Mar 11, 2016
1,045
263
83
Killing Floor Discord :)
cBird-;n2332906 said:
As an update, I got a message from tripwire staff saying that some tickets went unnoticed by staff and they would get to them now.

That was 5 days ago today when I got that message. My original support ticket is rolling over into its 17th day.

Does support usually take this long? I hope you come back hazardous to help shed some light on this for me. I can't help but feel like my problem is being ignored or maybe it's just not important enough for them?
Don't forget to reopen those that ticket by updating it with a reply or it will not show up in the queue for us. The message mentions that due to the number of tickets effected they will have to be closed and encourages anyone with a ticket to reopen theirs if the issue persists and let us know it's still an issue.

For anyone else interested, here's the messaging that was sent out when we discovered the support ticket issue https://forums.tripwireinteractive.com/TripwireNews/2332762-support-site-ticket-issue-discovered-june-20th#post2332762
 

cBird-

FNG / Fresh Meat
Feb 4, 2017
10
0
0
32
Thanks, I reopened it by responding to it. I read that message throughly. It has still be 5 days. Is this typical?
 

Kittenmittens

Tripwire Interactive Community Team
Staff member
Mar 11, 2016
1,045
263
83
Killing Floor Discord :)
cBird-;n2332922 said:
Thanks, I reopened it by responding to it. I read that message throughly. It has still be 5 days. Is this typical?
Support is under heavy load right now with the update and those old tickets getting reopened and back in queue. It's not normal but to be expected right now. Without having seen your specific ticket, I can tell you that we are investigating a possible issue with older bundle purchases. Please bare with us as we try to pinpoint any issue and fix.
 

cBird-

FNG / Fresh Meat
Feb 4, 2017
10
0
0
32
Fair enough, I'm satisfied with that. Thanks for taking the time to respond to me, I know it's not a game breaking issue but it's nice to know it's being addressed. I really appreciate it man
 

SIRTIMM

FNG / Fresh Meat
Dec 18, 2019
1
0
1
I have the same problem. I have bought the classic (I main Foster) and for a time i could use it with no problem but then one day it just went away. I didnt think much of it and got some new games to play and deleted KF2 for a while and is getting back to it and the Classic Mr. Foster is still not with me. I have even tried to see if i could buy it again (Becuse maby it was a bug or something) but no. I still havent got the beutiful cloth to him and i wanna know if there is something i can do or who i shall write to if i wanna get some help with this (Very anoying) problem. I can buy all other items (Crates - Keys - Weapons - Other skins) with no problem at all.