[How Do I?] If you have a crash, Give us the dump file!

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prime5194

FNG / Fresh Meat
May 5, 2015
1
0
0
Crashes on startup

Crashes on startup

Brand new computer. I'm getting the same crashes as clernoc and Mega Maid on start up. It just goes to a black screen and crashes. It did work once but now every time it just crashes. Deleting the config folder did not help. Running the prerequisites did not help. Reinstalling the game did not help.
I am running the latest Nvidia Drivers

Specs:
Windows 8.1
Intel I7-4720HQ @ 2.60GHz
Nvidia Geforce GTX 960M 4GB VRAM
16GB RAM

Also it is not generating any logs but if it does I will post it
 

swampy11

FNG / Fresh Meat
Apr 19, 2006
230
28
0
Houston, Texas
It is crashing for me now.....

It is crashing for me now.....

I have been playing RO2 since the beginning with no problems at all. Last week, I introduced my grandson to RO2 and he's hooked. We play often and one day during a game he texted me to open, already installed, Skype as he voice commands on other games with his friends. I Alt/Tab out of RO and opened Skype, established voice and Alt/Tab back to RO. As soon as I did, I got the dreaded "Blue Screen of Death". I have not been able to open the game since. I get "rogames.exe has encounted a problem and needs to clost. We are sorry...." I have done all the steps in the RO2 Support Section to no avail. I re-installed, again to no avail. (In the Prerequisites section, the UE3Redist,exe failed to install) Don't know if that means anything. I uninstalled Skype and repeated the above, verifying the cache after each step, and even reinstalling all to no avail. Here are my log files:
 

Attachments

  • Launch.log
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  • Launch-backup-2015.07.27-09.54.32.log
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  • unreal-v7258-2015.07.27-09.54.32.dmp
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swampy11

FNG / Fresh Meat
Apr 19, 2006
230
28
0
Houston, Texas
Thanks for all the help, but don't work on me any more. Save your energy for someone else. I fix it. It was a corrupted DirectX. Yea!:D
Thanks for all the help.
`swamp
 

mattlach

FNG / Fresh Meat
Oct 20, 2011
415
134
0
Massachusetts
Just had two crashes last night after upgrading to Windows 10 (was rock solid before this)

Both dump files show up in the folder, but they are both empty (0 kb)

Any suggestions on how to get debug data?
 

swampy11

FNG / Fresh Meat
Apr 19, 2006
230
28
0
Houston, Texas
Back to the Same Old Error Message.

Back to the Same Old Error Message.

I thought I had discovered the problem, but ugh no go.:mad: I have followed all the steps to resolve the crash issue to no avail. I get the error message that ROGames.exe has encountered an error and must close. My PC is then totally locked up. I hope you can help, I am going into withdrawal without RO.
Thanks in advance.
`swamp
 

Attachments

  • Launch.log
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  • unreal-v7258-2015.08.07-11.10.30.dmp
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  • unreal-v7258-2016.01.07-13.51.10.dmp
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Adrian.O

FNG / Fresh Meat
Aug 24, 2015
6
0
0
I keep crashing whenever i switch maps on merrils marauders
 

Attachments

  • Launch.log
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  • unreal-v7258-2015.08.24-17.54.09.dmp
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Jesse_Carpenter1

FNG / Fresh Meat
Oct 6, 2015
2
0
0
My dump file.

My dump file.

Main menu crashes when i first load the game up.
 

Attachments

  • unreal-v7258-2015.10.06-14.59.43.dmp
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  • unreal-v7258-2015.10.06-14.54.49.dmp
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MR_RO2

FNG / Fresh Meat
Dec 24, 2015
7
0
0
RO2 has become less stable over time

RO2 has become less stable over time

Disclaimer: Before I installed any steam workshop files I experienced the same troubles. Also, I am using the steam version of RO2.

When I play a round, everything works great until the round ends.

Once the server lobby tries to load up a new level, one of two things happen:

1. I am kicked out of the server into the main lobby where I can try to re-join.

2. The game crashes to an error dialog and reporting screen that as far as I can tell is failing to send the logs to you.

I have tried these "solutions":

1. I have reduced the "In-game server browser: Max Pings / Minute" from 5000 to 250
2. I have deleted the \Documents\My Games\RedOrchestra2\ROGame\Config folder
3. I have let steam detect if the game integrity was intact, it was.
4. I have uninstalled and reinstalled the game to no avail.

Please help me, I have ranked up to level 41 and only recently have these problems sprung up.

----
I have included the most recent logs in the folder, I hope they help you help me.
 

Attachments

  • Launch-backup-2015.12.22-18.50.10.log
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  • Launch-backup-2015.12.23-01.16.19.log
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  • Launch-backup-2015.12.23-15.39.16.log
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  • Launch-backup-2015.12.23-15.59.24.log
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  • Launch-backup-2015.12.23-16.01.25.log
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swampy11

FNG / Fresh Meat
Apr 19, 2006
230
28
0
Houston, Texas
Crash every second game or so.

Crash every second game or so.

I'll be right in the middle of a game, of course with a great score, and whamp black screen with the error message square stating that ROGame has encountered an error and must close.:confused:
I have done all three steps on the "Common Solutions" page to no avail.
See attached log files.
Thanks in advance.
`swamp
 

Attachments

  • Launch.log
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MR_RO2

FNG / Fresh Meat
Dec 24, 2015
7
0
0
I have done some tinkering and have made a few discoveries:

1. 90% of the time I can simply press F10 as a map is downloading to return to the lobby, and from there i can reconnect and continue playing. usually as a rifleman because I was late to the free for all.

2. When my game dies, sometimes I am presented with a black or white screen that does not allow me close it. So far I have tried:
a. ctrl+alt+del which brings up the log out menu, but once I start task manager I am unable to actually see it behind the black screen.
b. pressing the windows key in order to bring up the taskbar so I can try to:
1. close the window manually (it wont)
2. minimize the window manually (it wont)
3. move the window manually (it wont)

I am very upset that I cannot play this game due to my video card and I would hope that you have somebody working on this bug.

You do, don't you?
 

nbr1rckrf

FNG / Fresh Meat
Jan 6, 2016
2
0
0
been crashing on server join since I downloaded some stuff from a server. I've tried mostly everything and resinstalled it once and got it working, but now it's crashing at the same spot as last time.
 

Attachments

  • unreal-v7258-2016.01.25-14.45.16.dmp
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bandag64

FNG / Fresh Meat
Jun 28, 2014
1
0
0
crashes randomly

crashes randomly

This crash happened as I was disconnecting from one server going back to main menu. It seems the crashes have increased since upgrading to windows 10.But then there alot of times I can play just fine. It's really bizarre and annoying as hell. Here are my dmp files from the latest crash.
Thanks guys appreciate the help!!
bandag
 

Attachments

  • Launch.log
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  • unreal-v7258-2016.01.27-00.40.06.dmp
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kaniyuu

FNG / Fresh Meat
Jan 1, 2014
4
0
0
no dump file

no dump file

the thing which is present is this txt file


when downloadingheroes of the west is complete on main menu at top of right side , RO2 is just shut down with steam
plz help me
 

Attachments

  • Launch.log
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nymets1104

Active member
Dec 18, 2012
2,432
24
38
USA
Can you play the vanilla game?

It looks like you have a single core processor and a very old video card?
 

kammu

FNG / Fresh Meat
Feb 4, 2016
1
0
0
Crash Report File Upload

Crash Report File Upload

Crashing all the time...



Thank you in advance
 

Attachments

  • unreal-v7258-2016.02.04-11.40.13.dmp
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  • unreal-v7258-2016.02.04-11.54.50.dmp
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  • unreal-v7258-2016.02.04-12.21.45.dmp
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  • unreal-v7258-2016.02.04-12.24.01.dmp
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TROLMAn007

FNG / Fresh Meat
Feb 12, 2016
1
0
0
this is my dumpfile plese fix it !!!
 

Attachments

  • unreal-v7258-2016.02.12-16.14.51.dmp
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MR_RO2

FNG / Fresh Meat
Dec 24, 2015
7
0
0
Alright Tripwire, got some new symptoms.

1. When I press F10 to disconnect from a server just as the map is changing, I am occasionally kicked out of full screen into windowed mode. I can get back into full screen sometimes with alt+enter, although sometimes this results in a crash.

2. Audio changes from full volume to a lower volume during symptom #1, if I succeed with a return to full screen the audio is returned to normal.

Please help, this is so frustrating.
 

Attachments

  • New Text Document.txt
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Lemonater47

Grizzled Veteran
Sep 25, 2014
2,370
144
63
26
Alright Tripwire, got some new symptoms.

1. When I press F10 to disconnect from a server just as the map is changing, I am occasionally kicked out of full screen into windowed mode. I can get back into full screen sometimes with alt+enter, although sometimes this results in a crash.

2. Audio changes from full volume to a lower volume during symptom #1, if I succeed with a return to full screen the audio is returned to normal.

Please help, this is so frustrating.


You missed F10 and hit F11 instead maybe? Which does exactly what you describe. Some games and some computers also don't like it when you do things such as minimising or changing to windowed mode when you are in a loading screen either lol. So can crash. If that happens wait until the game is loaded then go back Into full screen.