[How Do I?] If you have a crash, Give us the dump file!

  • Please make sure you are familiar with the forum rules. You can find them here: https://forums.tripwireinteractive.com/index.php?threads/forum-rules.2334636/
  • Weve updated the Tripwire Privacy Notice under our Policies to be clearer about our use of customer information to come in line with the EU General Data Protection Regulation (GDPR) rules that come into force today (25th May 2018). The following are highlights of our changes:


    We've incorporated the relevant concepts from the GDPR including joining the EU and Swiss Privacy Shield framework. We've added explanations for why and how Tripwire processes customer data and the types of data that we process, as well as information about your data protection rights.



    For more information about our privacy practices, please review the new Privacy Policy found here: https://tripwireinteractive.com/#/privacy-notice

damsquale

FNG / Fresh Meat
Oct 4, 2014
2
0
0
my game crash again

my game crash again

carte nvidia9400GT
merci d'avance de votre aide,si vous pouvez m'indiquer un moyen de corriger tout
 

Attachments

  • unreal-v7258-2014.08.28-19.14.26.dmp
    547.7 KB · Views: 0
  • unreal-v7258-2014.08.28-20.05.10.dmp
    560.7 KB · Views: 0
  • unreal-v7258-2014.09.18-16.02.00.dmp
    495.1 KB · Views: 0
  • unreal-v7258-2014.10.03-00.06.32.dmp
    454.5 KB · Views: 0

Larionov

FNG / Fresh Meat
Oct 10, 2014
3
0
0
Help please!
I never can't play on the Pavelhouse, Redoctoberfactory.
What is the problem?
 

Attachments

  • unreal-v7258-2014.10.07-22.35.24.dmp
    558 KB · Views: 0
  • unreal-v7258-2014.10.07-22.26.08.dmp
    473.7 KB · Views: 0
  • unreal-v7258-2014.10.07-22.22.15.dmp
    521.4 KB · Views: 0

Larionov

FNG / Fresh Meat
Oct 10, 2014
3
0
0
Help please
 

Attachments

  • unreal-v7258-2014.10.07-22.26.08.dmp
    473.7 KB · Views: 0
  • unreal-v7258-2014.10.07-22.35.24.dmp
    558 KB · Views: 0

warg

FNG / Fresh Meat
Jan 17, 2014
1
0
0
game crashed

game crashed

If the game has crashed for you, please be detailed in the description of what you were doing and provide us the dump file generated from the crash.

It will likely be located here:
C:\Users\VAG\Documents\My Games\RedOrchestra2SP\ROGame\Logs
And will be a time stamped unreal-v7258-2014.12.17-01.57.37.dmp file. This will help us debug the crash.

This thread will be cleared out when we have gotten your dump files! Thank you!
 

Attachments

  • unreal-v7258-2014.12.17-01.57.37.dmp
    498.8 KB · Views: 0

cAlifornication

FNG / Fresh Meat
Jan 2, 2015
1
0
0
Help, please

Help, please

If the game has crashed for you, please be detailed in the description of what you were doing and provide us the dump file generated from the crash.

It will likely be located here:

C:\Users\MyNameHere\Documents\my games\RedOrchestra2\ROGame\Logs

And will be a time stamped unreal-v7342-blahbalh.ablhfda.blaha.dmp file. This will help us debug the crash.

This thread will be cleared out when we have gotten your dump files! Thank you!
RaiseException() Address = 0x76fc2f71 (filename not found) [in C:\Windows\SYSTEM32\KERNELBASE.dll]
Address = 0x479f31 (filename not found) [in D:\Steam\steamapps\common\Red Orchestra 2\binaries\win32\rogame.exe]
GetOutermost() Address = 0x4a8673 (filename not found) [in D:\Steam\steamapps\common\Red Orchestra 2\binaries\win32\rogame.exe]


The game began to take off after a while I start to restart the computer.
 

Attachments

  • unreal-v7258-2015.01.02-21.58.46.dmp
    244.4 KB · Views: 0
Last edited:

PapaJugge

FNG / Fresh Meat
Feb 9, 2012
4
0
0
Austria
Game is crashing every single match, it has become unplayable.

Here are my dmps:
 

Attachments

  • unreal-v7258-2015.01.04-12.41.29.dmp
    594.5 KB · Views: 0
  • unreal-v7258-2015.01.03-21.13.47.dmp
    576.4 KB · Views: 0
  • unreal-v7258-2015.01.03-13.39.12.dmp
    680.4 KB · Views: 0

itsbib

FNG / Fresh Meat
Jan 2, 2015
2
0
0
I was shooting Ame-ko with my Type 100 and then I crashed. I lost 400 points. This makes me very sad. I was on Kwajalein.
 

Attachments

  • unreal-v7258-2015.01.05-15.58.29.dmp
    633.9 KB · Views: 0

patoto

FNG / Fresh Meat
Jan 31, 2015
1
0
0
Chrashing

Chrashing

My Game Crashes every time I load it :confused:
 

Attachments

  • Launch-backup-2015.01.31-21.55.46.log
    1.7 KB · Views: 0
  • Launch.log
    1.6 KB · Views: 0
  • Launch-backup-2015.01.31-22.11.01.log
    1.6 KB · Views: 0

Mosiek

FNG / Fresh Meat
Feb 17, 2015
2
0
0
Poznan, Poland
unreal-v7528 didn't saved anywhere

unreal-v7528 didn't saved anywhere

Hello
I have problem with RO2, unfortunately i do not know where this file can save, and if i look at C:\Users\username\Documents\My Games\RedOrchestra2\ROGame\Logs
i can see only two files. My games crashed when i click on Server Browser.
Please help me because I very like this game.
 

Attachments

  • Bez tytu?u.jpg
    Bez tytu?u.jpg
    31.6 KB · Views: 0
  • Launch-backup-2015.02.17-10.30.45.log
    3.2 KB · Views: 0
  • Launch.log
    1.4 KB · Views: 0
Last edited:

Mosiek

FNG / Fresh Meat
Feb 17, 2015
2
0
0
Poznan, Poland
no has improve

no has improve

I tried, but it did not help. My specification is:
MSI B85-G43 Gaming
Intel i5 4670k 3,4Ghz
16GB ram
GTX 770 2GB VRAM
Graphic Cards driver is 347,52
 

temesin

FNG / Fresh Meat
Nov 19, 2014
38
0
0
RO2 crashes after 4-5 matches periodically

RO2 crashes after 4-5 matches periodically

Crashes after every 4-5 matches when loading the next map (when map is already loaded and the game would begin).
The message is: rogame.exe has stopped working

I have tried all the mentioned solutions, have the latest driver for each component, deleted the config files, verified the integrity of the game files several times, adjusted resolution, detail level, occlusion, shadows etc.. but it still crashes.
I can play but only 5 rounds not more.

Computer specifications:
Intel Core i3 3220 3.3GHz
Gigabyte B75-D3V motherboard
4GB (2x2 GB) RAM
Gainward Nvidia Geforce 8800GT 512MB PCI-E 2.0 graphic adapter
320GB SATAII HDD
Asus Xonar DGX sound card
20" HP LCD display

Everything is factory default, no overclocking.
 

Attachments

  • unreal-v7258-2015.02.21-15.52.51.dmp
    624 KB · Views: 0
  • unreal-v7258-2015.02.24-20.28.41.dmp
    633 KB · Views: 0
  • unreal-v7258-2015.02.27-21.31.00.dmp
    588.3 KB · Views: 0
Last edited:

HMHAMz

FNG / Fresh Meat
Mar 5, 2015
2
0
0
Crashes on every launch attempt from steam :( Never had an issue (135 hours in game) until 3 days ago! I have tried the following:

-Moving to another hard drive
-Running windows fixes for KERNELBASE.dll
-Running as administrator
-Running the RO2Redist.exe to reinstall the required items
-Deleting config files
-Verifying game cache 3 times
-Reinstalling entire game twice (once from scratch and once copying the old game files into steam again)

System Specs:
8GB RAM
i5-3570K
Windows 7 Ultimate
GTX 670
Sound Blaster Z
Asus Rampage IV MB

I've attached the last two dump files.

Please help! I love this game haha.
 

Attachments

  • unreal-v7258-2015.03.05-21.32.57.dmp
    232.1 KB · Views: 0
  • unreal-v7258-2015.03.05-21.32.32.dmp
    222 KB · Views: 0

Sowilo-PL

FNG / Fresh Meat
Apr 8, 2013
4
0
0
crashing right away

crashing right away

I am not even able to enter the game. The moment I click on the game, the game loads and crashes in about 10 seconds.

unreal-v7258-2015.03.14-22.07.38.dmp
 

Piri3603

FNG / Fresh Meat
Apr 15, 2015
1
0
0
trying to play MKX

trying to play MKX

Hi, i've installed Mortal Kombat X but when i try to run it the game doens't even open and generates a unreal-v2606.dmp on the game folder, can you help me?

System Specs:
Inte Core i7-4710MQ 2.5GHz-3.5GHz
16GB Ram g skill ripjaw CL9
NVIDIA GTX970M 6GB
250GB SSD Samsung Evo 8
Windows 8.1 Pro
 

clernoc

FNG / Fresh Meat
May 3, 2015
1
0
0
Hi, I have crush problem on Windows 8.1, it seems to me it may be connected to the last updates of Windows/Graphic drivers. At least game started crashed after last updates, I don't remember such problem before.

It crashes every launch attept. I deleted config and that allowed me to launch game, but when I change graphic settings which required restart of a game it started crashing. I tried to launch it with default config, changed restart-required settings, restarted it and launched, then I changed resolution etc. and it launched again, but next time when I started launching it, it started crashing. I re-installed it, checked game cashe etc. Nothing works. I attach log without personal details:
[0000.40] Init: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes.
[0000.40] Init: Object subsystem initialized
[0000.44] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Connection Timeout=2" or "10.1.20.20" failed
[0022.18] DevMemory: Virtual memory allocation size: 311.13 MByte (326238208 Bytes)
[0054.91] Exit: Preparing to exit.
[0055.60] Exit: Game engine shut down
[0056.43] Exit: Windows client shut down
[0056.45] Exit: XAudio2 Device shut down.
[0056.49] Exit: Object subsystem successfully closed.
[0056.55] DevDataBase: Spent 0.000043 seconds communicating with "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Connection Timeout=2" or "10.1.20.20"
[0056.55] Exit: Exiting.

Don't know how to understand your logs, maybe it decides I have only one video card (video allocation 3XX mb), I use laptop and does not see my GeForce 860M. But it strange though, it played nice recently.
 

Mega_Maid

FNG / Fresh Meat
May 5, 2015
1
0
0
Game crashes after startup.

Game crashes after startup.

Hello Tripwiredudes. My game crashes after startup. it loads when its loaded the screen goes black then white and an windows error message appear saying rogame.exe has stopped working. I have followed your guide in General support info and it does not help me please advice me what to do.

My information:
Windows 8.1 IntelCore i7-4710HQ CPU @ 2.50 Ghz
16 GB Ram
Intel HD Graphics 4600
Nvidia Geforce GTX 870M

unfortunately i dont seem to find any dump files in Documents/mygames/Redrorchestra2/ROgame/logs