We are creating a new thread for poeple that cannot start the game as many of the issues relating to poeple not starting the game (such as ZoneAlarm) have been resolved and we want to get a clear picture of any problems that poeple are still having and determine the cause of these problems.
Just a few ground rules for this thread.
1) Please do not use this thread as a place to vent at the devs. That is only going to clutter up this thread and make it more difficult for us to sort out the issues poeple are having in this thread. If you need to rant, please start another thread and rant in that one
2) If you cannot start the game and you have Zone Alarm installed, please refer to this thread: http://www.redorchestragame.com/forum/showthread.php?t=6017 . That thread contains a workaround for the problem provided by Valve.
3) If you cannot start the game due to a conflict with Norton System Works you don't need to reply to this thread. We are aware of this issue and are working with Valve on a fix.
4) If you don't even see the RO splash screen when trying to launch the game that means there is a Steam related issue preventing you from starting the game. This includes the "Precondition Assertion" error that some poeple are receiving. Please go to http://www.steampowered.com for support for these types of issues.
5) Please do not post a message that says something along the lines of "I have the same problem as everyone else, please help." Please describe the problem that you are having, so we get a handle on how many poeple are having the different types of issues.
Now with that out of the way, before posting in this thread, please do the following:
1) Delete RedOrchestra.ini and User.ini in your SteamApps\UserName\Red Orchestra folder. If these files became corrupted, or have been manually edited and messed up, deleting them will cause them to be regenerated on the next game launch, and this has fixed the problem for some poeple.
2) If #1 above doesn't work, then do the following In steam right click the Red Orchestra Icon, then select local files, then click verify integrity of game cache. Once that is complete, delete your Red Orchestra directory in your SteamApps\Username folder. Once you have done that, launch the game. Any corrupted files should be replaced and the game should launch at this point.
3) If 1 and 2 above do not work, please make a post in this thread with three files attached (packed in a zip file preferrably). The first two files are RedOrchestra.log, and minidump-v3339.dmp which you should find in your SteamApps\UserName\Red Orchestra\System folder. The third file is a windows minidump file. If launching RO causes your computer to reboot, please post that file as well. After the reboot, open Windows Explorer, navigate to C:\Windows\Minidump. Inside the Minidump folder, look for the dmp file type whose date modified attribute matches the date and time the reboot happened. We can then use these files to help determine what might be going wrong on your system.
4) Post the error message or crash log in your post, as well as posting as much information about your system as possible.
Finally, we are looking for volunteers to help track down a particular launch issue. We are unable to recreate this crash locally, and we would like some volunteers that are getting this crash that are willing to help us try and debug it.
If you get the above crash when launching the game and are willing to volunteer to help try and track down and fix this issue, please PM me.
Once again, thanks for your patience while we work to solve these issues.
Regards,
John Gibson
President
Tripwire Interactive
Just a few ground rules for this thread.
1) Please do not use this thread as a place to vent at the devs. That is only going to clutter up this thread and make it more difficult for us to sort out the issues poeple are having in this thread. If you need to rant, please start another thread and rant in that one
2) If you cannot start the game and you have Zone Alarm installed, please refer to this thread: http://www.redorchestragame.com/forum/showthread.php?t=6017 . That thread contains a workaround for the problem provided by Valve.
3) If you cannot start the game due to a conflict with Norton System Works you don't need to reply to this thread. We are aware of this issue and are working with Valve on a fix.
4) If you don't even see the RO splash screen when trying to launch the game that means there is a Steam related issue preventing you from starting the game. This includes the "Precondition Assertion" error that some poeple are receiving. Please go to http://www.steampowered.com for support for these types of issues.
5) Please do not post a message that says something along the lines of "I have the same problem as everyone else, please help." Please describe the problem that you are having, so we get a handle on how many poeple are having the different types of issues.
Now with that out of the way, before posting in this thread, please do the following:
1) Delete RedOrchestra.ini and User.ini in your SteamApps\UserName\Red Orchestra folder. If these files became corrupted, or have been manually edited and messed up, deleting them will cause them to be regenerated on the next game launch, and this has fixed the problem for some poeple.
2) If #1 above doesn't work, then do the following In steam right click the Red Orchestra Icon, then select local files, then click verify integrity of game cache. Once that is complete, delete your Red Orchestra directory in your SteamApps\Username folder. Once you have done that, launch the game. Any corrupted files should be replaced and the game should launch at this point.
3) If 1 and 2 above do not work, please make a post in this thread with three files attached (packed in a zip file preferrably). The first two files are RedOrchestra.log, and minidump-v3339.dmp which you should find in your SteamApps\UserName\Red Orchestra\System folder. The third file is a windows minidump file. If launching RO causes your computer to reboot, please post that file as well. After the reboot, open Windows Explorer, navigate to C:\Windows\Minidump. Inside the Minidump folder, look for the dmp file type whose date modified attribute matches the date and time the reboot happened. We can then use these files to help determine what might be going wrong on your system.
4) Post the error message or crash log in your post, as well as posting as much information about your system as possible.
Finally, we are looking for volunteers to help track down a particular launch issue. We are unable to recreate this crash locally, and we would like some volunteers that are getting this crash that are willing to help us try and debug it.
Critical Error:
Build RedOrchestra_Build_[2005-11-27_10.48]
OS: Windows XP 5.1 (Build: 2600)
CPU: AuthenticAMD Unknown processor @ 2213 MHz with 1023MB RAM
Video: No Video
SetFilePointer Failed 64/2697509: 64 The system cannot find the path specified.
History: FArchiveFileReader::Seek <- ULinkerLoad::Seek <- LoadNames <- ULinkerLoad::ULinkerLoad <- UObject::GetPackageLinker <- UObject::StaticLoadObject <- (Core.Class Engine.GameEngine NULL) <- UObject::StaticLoadClass <- InitEngine <- FMallocWindows::Free <- FMallocWindows::Free
If you get the above crash when launching the game and are willing to volunteer to help try and track down and fix this issue, please PM me.
Once again, thanks for your patience while we work to solve these issues.
Regards,
John Gibson
President
Tripwire Interactive