Epic Game Store - Server Browser/Matchmaking Connection Investigation Thread

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Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,575
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Please make sure all your filters are set to default and the game is allowed in any security software.
 

NautilusNation

FNG / Fresh Meat
Jul 10, 2020
4
0
1
I tried with all the recommandations, nothing appears either in the store or the workshop... And the game crash when i when i finish the basic training.
 

ThotsAndPrayers

FNG / Fresh Meat
Jul 12, 2020
1
0
1
I have absolutely 0 problems finding a game. The problem is about 5 or 10 minutes after the game starts all of the zeds start wandering around aimlessly, my teammates freeze in place and my healing dart doesn't recharge at all. I open the console and type reconnect but then im stuck spectating teammates until the round is over. Really ruins any game i try to play cause even if the boss is on its last sliver i get soft DC'd and the game means nothing. Kinda frustrating since everything else works for me but the surprise of getting disconnected mid freaking round.
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,575
4,165
113
This indicates you have disconnected from the server. The most common cause is security software blocking further connections after a cut off period of communications.
 

Subv

FNG / Fresh Meat
Jul 12, 2020
5
2
3
Yea, finding a game is easy, staying in that game is the hard part. Also, no inventory.
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,575
4,165
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This tends to indicate that you have security software blocking our backend if you can't get an inventory.

 

Nicholas Rush

FNG / Fresh Meat
Jul 9, 2020
1
0
1
Matchmaking is working now, but there is problem with teammates freezing(disconnect, as you say) on linux + wine too, without any security software. Log attached.
 

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  • Launch.txt
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amineb10

FNG / Fresh Meat
Jul 12, 2020
1
0
1
Hello,
I have the same problem, I cant see any server on browser and I cant join servers, I get UID error, I linked my epic account to steam etc, my friend have the game and works good, he made a server and he looked for a solution so I can join, he found that if he set bAuthenticateClients=False in KFGame.ini of server, I can join with "open ip : port" command in console, I've seen on the webadmin that I dont have any UNIQUE NET ID or STEAM ID but my friend who connect from Epic too, have those two.
I can play but all my exp vanish when the map ends so its pointless. I get this on webAdmin when I connect to server and other ppl join normaly during the game:
tripid.png
 

Subv

FNG / Fresh Meat
Jul 12, 2020
5
2
3
This tends to indicate that you have security software blocking our backend if you can't get an inventory.



I would probably understand that if it was constant, not hit or miss. I receive items at the ends of the rounds just fine, but half the time I can't see my inventory in game to open loot boxes, etc. It's not 100% of the time, but just enough to not place blame on the same software I've been using for years.
 
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username616

FNG / Fresh Meat
Jul 9, 2020
3
0
1
I got a small update last night that solved the problem with the servers completely. I can see and find servers with filters and in matchmaking.
If somebody still have problem with servers, delete the folder with the logs and check the integrity of the game files.
Now need to solve the problem of opening boxes and disposing of items, it is also broken and works once out of ten.
Thanks for the work done and such a great gift.
 

Nuke142

FNG / Fresh Meat
Jul 10, 2020
2
0
1
I started to see servers in browser after untick "NO CUSTOMS SERVERS" in filter. Now it shows both custom and official servers.
 

LotusBlade

FNG / Fresh Meat
Jul 10, 2020
2
0
1
Now i can see servers, but getting into game only works 50% of time, the other 50% i am kicked during loading with some error splat but game says it can't generate error log cus i have no memory for temp files (i do have).

Sometimes it says authentication error or other stuff which i didn't wrote up, sorry.

Inside game i was able to play twice, the third time some disconnection happened, only 2 of 6 players stayed and i got out of server sync (monsters running into walls forever).

Game is unplayable like that.
 

Monetca223

FNG / Fresh Meat
Jul 13, 2020
1
0
1
Мы хотели поиграть с друзьями но постоянна это ошибка
1594649286263.png
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,575
4,165
113
Thanks for letting us know, I'm pinging our QA team into what could cause something like this.
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,575
4,165
113
Linux + Wine isn't officially supported as a reminder. But this indicates that the connection is being lost between the client and host. The most common cause of something like this is security software, but as you say there is none, is it possible it is security hardware such as a router with a built in firewall?
 

Yoshiro

Senior Community Manager
Staff member
Oct 10, 2005
13,575
4,165
113
Can you confirm if you launch via the EGS client or are trying to launch from the exe directly?
 
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