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Epic Game Store - Server Browser/Matchmaking Connection Investigation Thread

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Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
12,745
3,734
113
We've heard reports from several players that even after allowing the game through security software (firewall/antivirus) they still did not see servers in the browser or were unable to matchmake.

We are looking to collect information from these players so we can investigate further into what may be happening.

Please let us know the following:
  • Windows OS/Version
  • Security software used (anti virus/firewall)
  • A game log from a recent attempt to connect (located in mydocs/mygames/killing floor 2/kfgame/logs)
Further requested information may be added to this list.

QA has asked us to pass along trying to set any filters to default and not change them. An issue may have been discovered where the filters will hide all servers.
 
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GamerGirlUwU

FNG / Fresh Meat
Jul 9, 2020
4
3
3
my windows version is Windows 10 Home 1909 and the antivirus software I'm using is Malwarebytes and McAfee, which I have made exceptions for. I've tried adding the file using Pastebin but I got this error
 

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Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
12,745
3,734
113
Did you make sure your filters were set to default?
 

GamerGirlUwU

FNG / Fresh Meat
Jul 9, 2020
4
3
3
let me try setting the filters to default. but that still wouldn't help the situation where we can't add each other to our parties
 
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mykullangelo

FNG / Fresh Meat
Jul 9, 2020
1
0
1
Windows 10 Pro - Version 1903
Kaspersky, Windows Defender
I'm not able to upload the log files, they're literally over 3gb.
 

psyGressiw

FNG / Fresh Meat
Jul 9, 2020
1
1
3
Doesn't crash but freezes heavily for minute in the server browser, if you're not lucky enough to hit exit, wait for another minute to do so. Or use ctrl-alt-del to call task manager and kill it from there blindfoldedly, as game doesn't allow anything on top when frozen.

Also constant disconnected on half of the second wave in like 3 games. So raw.
 
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cosmia

FNG / Fresh Meat
Jul 9, 2020
1
0
1
Freezes at Server Browser
Matchmaking find nothing


Windows 10 Enterprise LTSC 1809
Anti virus/Firewall Disabled
Log file a 10gb txt
 

jorsofax

FNG / Fresh Meat
Jul 9, 2020
1
0
1
Server browser crashes game (Epic Games version) for me as well. I have noticed multiple 4.3GB+ Launch-backup-xxx.log files created after crash in %userprofile%\Documents\My Games\KillingFloor2\KFGame\Logs. Many huge lines starting with "[0204.26] Log: Should be a , but it's }".

The 4.3GB log file compresses to a 3 MB 7z (vs. a 350 MB zip, go LZMA algorithm!). I have PMed you a copy @Yoshiro.

As a workaround to the server browser issue, I created a dedicated server using SteamCMD and was able to connect to it via Epic Games version using the console 'open IP:port' command.
 

Skrzymir

FNG / Fresh Meat
Jul 9, 2020
1
0
1
MM doesn't find anything. Server browser hangs the game for about a minute, then finds nothing (default filters). Also hangs when changing filters.

Windows 7, Windows Firewall and NOD32 Antivirus.

Log file is 5 freaking GB. I don't know wtf is in it, nuke launch codes?
 

Anonycat

FNG / Fresh Meat
Jul 9, 2020
2
0
1
Windows 2004 19041.329
No antivirus no firewalls .
My documents folder deleted already.
________________________

First time playing it on epic store. As soon as I go to server browser (no servers appear) the game freezes and if I alt tab and check the launch.log I can see it growing in size (currently 2gb+).

Deleted it, tried again and managed to kill the game before the log gets too big. This is part of what it shows:
Notice the horizontal scrollbar, it's BIG.
(I can't upload the log for obvious reasons)


 

Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
12,745
3,734
113
We have confirmed that the logs on EGS are un-suppressed and likely contributing to some of the problems players are experiencing and are working on a hotfix to address.
 
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Bluff21

FNG / Fresh Meat
Jul 9, 2020
1
0
1
[0031.36] DevOnline: Advertising: SteamServerUID= [empty]
[0031.36] DevOnline: Advertising: Region= [empty]

this two lines in logs is empty and its can be importent i think
(im saying about EGS free version - downloaded yesterday)
 

Anonycat

FNG / Fresh Meat
Jul 9, 2020
2
0
1
We have confirmed that the logs on EGS are suppressed and likely contributing to some of the problems players are experiencing and are working on a hotfix to address.

Someone made a typo in some file lmao.
 

SBKW

FNG / Fresh Meat
Jul 9, 2020
1
0
1
Can someone answer my question before we get into any of the technical problems first and foremost, because if this question doesn't pan out right, I'm not even gonna give a **** about fixing the problem and i'll just dip out right now.

I recently read that the Epic Games release is a "New Platform Release". Now, somebody better please tell me that this isn't what it sounds like it is. Because if it is, there aint no damn point in me even trying to fix this problem in the first place. Tell me that these people at Epic did not take a game with an already small community and CUT IT IN HALF, by splitting up Epic and Steam players.
 
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s5yn3t

Grizzled Veteran
Sep 20, 2015
2,435
285
83
23
Why are you so angry?
The developers changed a back end connection that allows crossplay between egs and steam players.
 
Last edited:
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Atom1zer

FNG / Fresh Meat
Jul 9, 2020
1
0
1
Can someone answer my question before we get into any of the technical problems first and foremost, because if this question doesn't pan out right, I'm not even gonna give a **** about fixing the problem and i'll just dip out right now.

I recently read that the Epic Games release is a "New Platform Release". Now, somebody better please tell me that this isn't what it sounds like it is. Because if it is, there aint no damn point in me even trying to fix this problem in the first place. Tell me that these people at Epic did not take a game with an already small community and CUT IT IN HALF, by splitting up Epic and Steam players.
uh there's crossplay mate. between Steam and Epic
 
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