I just purchased The Ball via Steam's sale, and am having trouble getting the game to launch. I've already attempted a game cache verification, a reinstallation, and manual launching of the dxsetup, vcredist, and dotnetfx35 packages in the binaries folder, but the result is the same: Upon launching the game, the game splash will apear, then the entire screen will go black, then just a smaller area in the upper-left corner, and then the generic "program xyz has stopped working" dialog box appears. The support threads i've read so far have requested a c&p of the launch.log file, so i've been checking it after each attempt. Each time the error is the same - in this one it appears at [0014.04] - when it looks like the game is trying to access a C++ source code file from a non-existent disc in my optical drive.
Log: Log file open, 11/29/10 16:31:55
Log: ... running in INSTALLED mode
Init: Version: 6699
Init: Epic Internal: 0
Init: Compiled (32-bit): Nov 7 2010 21:21:24
Init: Changelist: 536487
Init: Command line: -DEFENGINEINI=..\..\UDKGame\Config\DefaultEngine.ini
Init: Base directory: c:\program files (x86)\steam\steamapps\common\the ball\Binaries\Win32\
[0001.29] Init: Computer: ZWEIHANDER
[0001.29] Init: User: Landreth
[0001.29] Init: CPU Page size=4096, Processors=4
[0001.29] Init: High frequency timer resolution =3.335478 MHz
[0001.29] Init: Memory total: Physical=7.5GB Pagefile=15.0GB Virtual=4.0GB
[0001.38] Log: STEAMWORKS initialized 1
[0001.38] Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
[0001.41] Init: WinSock: I am Zweihander (192.168.1.140:0)
[0001.41] Init: Presizing for 83221 objects not considered by GC, pre-allocating 0 bytes.
[0001.41] Init: Object subsystem initialized
[0002.39] Init: OS stats:
[0002.39] Init: Windows 7
[0002.39] Init: RemoteDesktop=0
[0002.39] Init: Memory stats:
[0002.39] Init: Physical: 7678MB
[0002.39] Init: Virtual: 4095MB
[0002.39] Init: PageFile: 15355MB
[0002.39] Init: CPU stats:
[0002.39] Init: MeasuredPerformanceTime: 136.472 (stored result)
[0002.39] Init: Hyperthreaded: 1
[0002.39] Init: NumProcessorsPerCPU: 1
[0002.39] Init: NumLogicalProcessors: 4
[0002.39] Init: NumPhysicalProcessors: 8196
[0002.39] Init: MaxSpeed: 3400
[0002.39] Init: CurrentSpeed: 3400
[0002.39] Init: CoresPerProcessor: 8196
[0002.39] Init: IsOnBattery: 0
[0002.39] Init: BatteryLevel: -1
[0002.39] Init: Manufacturer: AMD
[0002.39] Init: CPUName: Dual-Core AMD Opteron
[0002.39] Init: L1CacheSize: 64
[0002.39] Init: L2CacheSize: 512
[0002.39] Init: Architecture: x64
[0002.39] Init: GPU stats:
[0002.39] Init: VendorID: 000010DE
[0002.39] Init: DeviceID: 000005E2
[0002.39] Init: DriverVersion: 8.17.12.6089
[0002.39] Init: DeviceName: NVIDIA GeForce GTX 260
[0002.39] Init: DriverName: nvd3dum.dll
[0002.39] Init: PixelShaderVersion: 3
[0002.39] Init: VertexShaderVersion: 3
[0002.39] Init: VRAMQuantity: 896
[0002.39] Init: DedicatedVRAM: 871
[0002.39] Init: AdapterCount: 3
[0002.39] Init: SupportsHardwareTnL: 1
[0002.39] Init: GPU DeviceID not found in ini.
[0002.39] Init: Machine detected compatibility level: Composite: 4. CPU: 5. GPU: 4.
[0002.39] Init: Previous detected compatibility level: Composite: 4. CPU: 5. GPU: 4.
[0012.27] Init: Finished loading startup packages in 5.61 seconds
[0012.29] Log: 96703 objects as part of root set at end of initial load.
[0012.29] Log: 0 out of 0 bytes used by permanent object pool.
[0012.29] Log: Initializing Engine...
[0012.32] Init: UEngine initialized
[0012.33] Log: Looking for DLC...
[0012.38] Init: XAudio2 using 'Digital Output (Razer Barracuda AC-1 Gaming Audio Card)' : 2 channels at 48 kHz using 16 bits per sample (channel mask 0x3)
[0012.53] Init: XAudio2Device initialized.
[0012.59] Init: Client initialized
[0014.04] Critical: appError called: Result failed
at d:\__installed\UDKTheBall_Beta_May_UDN\Development\Src\D3D9Drv\Src\D3D9Device.cpp:723
with error 80070057
[0014.04] Critical: Windows GetLastError: Cannot create a file when that file already exists. (183)
[0020.99] Log: === Critical error: ===
Result failed
at d:\__installed\UDKTheBall_Beta_May_UDN\Development\Src\D3D9Drv\Src\D3D9Device.cpp:723
with error 80070057
Address = 0x74d4b727 (filename not found) [in C:\Windows\syswow64\KERNELBASE.dll]
Address = 0x47e851 (filename not found) [in c:\program files (x86)\steam\steamapps\common\the ball\Binaries\Win32\TheBall.exe]
Address = 0x4b7213 (filename not found) [in c:\program files (x86)\steam\steamapps\common\the ball\Binaries\Win32\TheBall.exe]
Log: Log file open, 11/29/10 16:31:55
Log: ... running in INSTALLED mode
Init: Version: 6699
Init: Epic Internal: 0
Init: Compiled (32-bit): Nov 7 2010 21:21:24
Init: Changelist: 536487
Init: Command line: -DEFENGINEINI=..\..\UDKGame\Config\DefaultEngine.ini
Init: Base directory: c:\program files (x86)\steam\steamapps\common\the ball\Binaries\Win32\
[0001.29] Init: Computer: ZWEIHANDER
[0001.29] Init: User: Landreth
[0001.29] Init: CPU Page size=4096, Processors=4
[0001.29] Init: High frequency timer resolution =3.335478 MHz
[0001.29] Init: Memory total: Physical=7.5GB Pagefile=15.0GB Virtual=4.0GB
[0001.38] Log: STEAMWORKS initialized 1
[0001.38] Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
[0001.41] Init: WinSock: I am Zweihander (192.168.1.140:0)
[0001.41] Init: Presizing for 83221 objects not considered by GC, pre-allocating 0 bytes.
[0001.41] Init: Object subsystem initialized
[0002.39] Init: OS stats:
[0002.39] Init: Windows 7
[0002.39] Init: RemoteDesktop=0
[0002.39] Init: Memory stats:
[0002.39] Init: Physical: 7678MB
[0002.39] Init: Virtual: 4095MB
[0002.39] Init: PageFile: 15355MB
[0002.39] Init: CPU stats:
[0002.39] Init: MeasuredPerformanceTime: 136.472 (stored result)
[0002.39] Init: Hyperthreaded: 1
[0002.39] Init: NumProcessorsPerCPU: 1
[0002.39] Init: NumLogicalProcessors: 4
[0002.39] Init: NumPhysicalProcessors: 8196
[0002.39] Init: MaxSpeed: 3400
[0002.39] Init: CurrentSpeed: 3400
[0002.39] Init: CoresPerProcessor: 8196
[0002.39] Init: IsOnBattery: 0
[0002.39] Init: BatteryLevel: -1
[0002.39] Init: Manufacturer: AMD
[0002.39] Init: CPUName: Dual-Core AMD Opteron
[0002.39] Init: L1CacheSize: 64
[0002.39] Init: L2CacheSize: 512
[0002.39] Init: Architecture: x64
[0002.39] Init: GPU stats:
[0002.39] Init: VendorID: 000010DE
[0002.39] Init: DeviceID: 000005E2
[0002.39] Init: DriverVersion: 8.17.12.6089
[0002.39] Init: DeviceName: NVIDIA GeForce GTX 260
[0002.39] Init: DriverName: nvd3dum.dll
[0002.39] Init: PixelShaderVersion: 3
[0002.39] Init: VertexShaderVersion: 3
[0002.39] Init: VRAMQuantity: 896
[0002.39] Init: DedicatedVRAM: 871
[0002.39] Init: AdapterCount: 3
[0002.39] Init: SupportsHardwareTnL: 1
[0002.39] Init: GPU DeviceID not found in ini.
[0002.39] Init: Machine detected compatibility level: Composite: 4. CPU: 5. GPU: 4.
[0002.39] Init: Previous detected compatibility level: Composite: 4. CPU: 5. GPU: 4.
[0012.27] Init: Finished loading startup packages in 5.61 seconds
[0012.29] Log: 96703 objects as part of root set at end of initial load.
[0012.29] Log: 0 out of 0 bytes used by permanent object pool.
[0012.29] Log: Initializing Engine...
[0012.32] Init: UEngine initialized
[0012.33] Log: Looking for DLC...
[0012.38] Init: XAudio2 using 'Digital Output (Razer Barracuda AC-1 Gaming Audio Card)' : 2 channels at 48 kHz using 16 bits per sample (channel mask 0x3)
[0012.53] Init: XAudio2Device initialized.
[0012.59] Init: Client initialized
[0014.04] Critical: appError called: Result failed
at d:\__installed\UDKTheBall_Beta_May_UDN\Development\Src\D3D9Drv\Src\D3D9Device.cpp:723
with error 80070057
[0014.04] Critical: Windows GetLastError: Cannot create a file when that file already exists. (183)
[0020.99] Log: === Critical error: ===
Result failed
at d:\__installed\UDKTheBall_Beta_May_UDN\Development\Src\D3D9Drv\Src\D3D9Device.cpp:723
with error 80070057
Address = 0x74d4b727 (filename not found) [in C:\Windows\syswow64\KERNELBASE.dll]
Address = 0x47e851 (filename not found) [in c:\program files (x86)\steam\steamapps\common\the ball\Binaries\Win32\TheBall.exe]
Address = 0x4b7213 (filename not found) [in c:\program files (x86)\steam\steamapps\common\the ball\Binaries\Win32\TheBall.exe]