I don't think I ever heard them saying RO2 was going to be a showstopping AAA title
I think I remember Alan proclaiming in an Interview on the games convention last year, that RO2 will be better than CoD or BF3...
But the hype the have generated is only tangentially related to the subject. In fact, I do think they did a very good job creating pre-release buzz for the game. Sadly though, like most other studios, they couldn't live up to the hype they created themselves.
Also, I don't think it was the buggy release that broke RO2's back. The core community, which, despite having drawn Ramm's scorn for some bitter posts I made while I was really angry, I still count myself a part of, was used to RO being rough around the edges. I've been around since MOD version 1.2 for UT2k3, so believe me when i say that I had to live with worse iterations of the game that we have now.
The main problem I see is that TWI wanted to escape the niche RO was in. It wanted Ro to become more mainstream. Now that in itself isn't bad, it generates more revenue for RO.
But what was bad was that TWI in general, and Ramm in particular, refused to listen to people who were basically free Beta Testers for 7-8 years, knew the game mechanics expertly, knew the general codebase due to modding activities and knew the needs of a community that wanted to live on. To bad TWI let that community die.
If they had kept the core community alive and happy, there would've been a small but dedicated group of people providing AND populating servers, even if RO2 was and is still flawed in many crucial aspects. But they went on to cater the mainstream public crowds, who lack the passion and patience for a once great product. A public player sees bugs and sees empty, or even worse, solely bot-populated servers and backs out, never to be seen again. So even with high sales, the lack of returning players meant that no new community could emmerge.
Also, someone said we should give TWI a chance. Well, most of us in here have, by shelling out the price of admission to play RO2. In fact, I own the whole TWI game catalogue, because I liked to support TWI. I don't know how else I could've given TWI "a chance". Sadly, they blew it.
Now there's me hoping that RO Classic will be worth my while again, and until that is released, I will not uninstall RO2.
And lastly, a few personal hints to Ramm:
By now, most of the old community knows that you take criticism quite personal and rather than taking it for what it is, an often emotionally charged personal opinion, and just taking out the few useful bits in it, you go to full blown defensive mode. That just heats up the debate. Especially if you stoop down to calling people liars in a public, official statement. While the ROL post was certainly bitter, it did never insult any member of TWI personally. It just stated the situation from ROL's point of view.
So if you hadn't given it this much room to be discussed, by closing the thread about it and reopening the discussion with a statement of yours and no link to the ROL statement (which looks like a rather obvious attempt to tip the public's opinion in your favour), the thread would've been gone from the first page of the forums rather quickly. This way, you just ignited a discussion that can only heat up.