Hiya guys.
Last year i spent £3800 on my PC. I bought 2 EVGA 8800 GTX gfx cards. The best that was available at the time.
EVGA have a lifetime warrenty for their cards which is a big selling point.
Last month my PC crashed to bluescreen after a gfx glitch in game.
When i had it checked i found one of my cards had failed & contacted EVGA.
Following their instructions i send both my cards (SLi) to their factory in Germany.
After a few days i was informed that they would send me a new 9800 GTX but because my other card was dirty!!!?? they would only send one new card & i would have to buy another 9800 if i wanted SLi but i could sell my 8800 (nice of them).
Now some of you may think that this is a good deal. However:-
The card failure has nothing to do with me & was not caused by anything i did.
The working card has, along with most PC components, a suction fan to cool the unit. How exactly this system is supposed to remain clean hasn't yet been explained by EVGA but they don't seem to like dirty cards!!!!
The 9800 is an old card now superceded by the 280 so i'm getting a already out of date gfx card.
I now have to buy ANOTHER old 9800 card to return my system to SLi.
When i emailed them to explain i wasn't happy with the situation they ignored my email.
When i emailed again to ask if they had received my previous email they informed me that the cards had already been dispatched without discussion or consultation.
Had they had the manners to answer my email they would have realised that i intended to send the extra money to buy the 2 x 280 cards instead of sending me one old card & making me buy another already out of date card.
I find their customer service to be rude, blinkered, inflexable & considering their reputation, income & the amount of money i spent on the cards (about
Last year i spent £3800 on my PC. I bought 2 EVGA 8800 GTX gfx cards. The best that was available at the time.
EVGA have a lifetime warrenty for their cards which is a big selling point.
Last month my PC crashed to bluescreen after a gfx glitch in game.
When i had it checked i found one of my cards had failed & contacted EVGA.
Following their instructions i send both my cards (SLi) to their factory in Germany.
After a few days i was informed that they would send me a new 9800 GTX but because my other card was dirty!!!?? they would only send one new card & i would have to buy another 9800 if i wanted SLi but i could sell my 8800 (nice of them).
Now some of you may think that this is a good deal. However:-
The card failure has nothing to do with me & was not caused by anything i did.
The working card has, along with most PC components, a suction fan to cool the unit. How exactly this system is supposed to remain clean hasn't yet been explained by EVGA but they don't seem to like dirty cards!!!!
The 9800 is an old card now superceded by the 280 so i'm getting a already out of date gfx card.
I now have to buy ANOTHER old 9800 card to return my system to SLi.
When i emailed them to explain i wasn't happy with the situation they ignored my email.
When i emailed again to ask if they had received my previous email they informed me that the cards had already been dispatched without discussion or consultation.
Had they had the manners to answer my email they would have realised that i intended to send the extra money to buy the 2 x 280 cards instead of sending me one old card & making me buy another already out of date card.
I find their customer service to be rude, blinkered, inflexable & considering their reputation, income & the amount of money i spent on the cards (about
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This is why I buy through Tigerdirect, they have very good customer service and will give you a replacement if you don't like the color of the resistors on the card 
