Whenever I attempt to launch the game it displays a BugSplat error report after the first splash screen is displayed. I have reinstalled the game numerous times but the problem stays. Any help would be much appreciated.
Game crashes on first splash screen
- Thread starter Swish_
- Start date
If you have a DX11 capable graphics card and also have an integrated GPU (as most laptops do), please check your graphics driver/control panel settings to make sure you have the right one selected to run the game.
VNGame.exe crash - VNGame.exe has stopped working or hang on launch
The most common cause of this is corrupt files in the user directory or missing prerequisite files. Please try the following:
-windowed
If the game prompts you to send in a bugsplat error report, please let it do so. This will help us diagnose and fix the crash (if it isn't fixed by any of the above).
For those who have the 0xc000007b error we are doing further investigation on this. However we would like users to try reinstalling/repairing the following:
VC C++ Redist 2012: https://www.microsoft.com/en-us/download/details.aspx?id=30679
VC C++ Redist 2010: https://www.microsoft.com/en-us/download/details.aspx?id=14632
DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=34429
.net: https://www.microsoft.com/en-us/download/details.aspx?id=17718
If none of this solves the issue, please fill out a support ticket here https://support.tripwireinteractive.com/en/tickets/create/step2/1
List any steps you've taken already while troubleshooting and your specs using DxDiag.
VNGame.exe crash - VNGame.exe has stopped working or hang on launch
The most common cause of this is corrupt files in the user directory or missing prerequisite files. Please try the following:
- Delete your documents/my games/Rising Storm 2/ folder directory completely
- Verify Steam cache. Right-click on RS22 in Steam Library > Properties > Local Files > [Verify Integrity]
- For a deeper verification try deleting your steamapps/common/RisingStorm2/binaries folder as well as the /ROGame/BrewedPC/ GlobalShaderCache and LocalShaderCache .bin and .upk files before you verify integrity
- The game may be trying to compile shaders if it appears to hang on launch. You can check for this by looking for a shadercompiler.exe in your Task Manager. If you find it, waiting for the process to finish should allow the game to launch as normal.
- Running the .exe redist files located in your SteamApps/common/risingstorm2/_CommonRedist location
- Update any device drivers you have to the latest available
- Make Sure your Windows install is up to date
- Windows 7 users please make sure you have this update: https://www.microsoft.com/en-au/download/details.aspx?id=36805
- Disconnect USB controllers and other HID devices except for keyboard and mouse
- Restart Steam client
- Launch Steam (or set the game .exe) to launch as an Administrator
- Turn off DxTory
- Change your Steam avatar icon to a Steam default one
- Make sure Easy Anti Cheat has installed properly - If you recieve an error related to RisingStorm2.exe it is likely related to EAC. More details can be found here: https://support.easyanticheat.net/kb/?lr=en-us
-windowed
If the game prompts you to send in a bugsplat error report, please let it do so. This will help us diagnose and fix the crash (if it isn't fixed by any of the above).
For those who have the 0xc000007b error we are doing further investigation on this. However we would like users to try reinstalling/repairing the following:
VC C++ Redist 2012: https://www.microsoft.com/en-us/download/details.aspx?id=30679
VC C++ Redist 2010: https://www.microsoft.com/en-us/download/details.aspx?id=14632
DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=34429
.net: https://www.microsoft.com/en-us/download/details.aspx?id=17718
If none of this solves the issue, please fill out a support ticket here https://support.tripwireinteractive.com/en/tickets/create/step2/1
List any steps you've taken already while troubleshooting and your specs using DxDiag.
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