Windows 10 Insider Preview Crash is occurring on OS version 10.0.17618 Build 17618.
This crash has been occurring for a minimum of 3 weeks and across as many Insider Previews as have been released in that time. (I usually wait a couple of updates before bothering a developer/Microsoft.)
System is:
AMD 1700
GTX 970 (Driver Version 23.21.13.9077)
16 GB Ram
Actions that occur at crash:
1. Click icon in Steam to start-up game.
2. Splash Screen
3. Bug Report Window
There is no black screen. No display of the menu or intro videos. Nothing else.
Log is as follows (edited for personal info):
Log: Log file open, 03/10/18 00:03:32
Init: Memory Profiling : Disabled
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
Init: Version: 7258
Init: Epic Internal: 0
Init: Compiled (64-bit): Feb 15 2018 09:23:07
Init: Changelist: 230776
Init: Command line:
Init: Base directory: D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\
DevConfig: GConfig::Find has loaded file: ..\..\ROGame\Config\ROInput.ini
[0000.26] Init: Computer: *************
[0000.27] Init: User: *****************
[0000.27] Init: CPU Page size=4096, Processors=16
[0000.27] Init: High frequency timer resolution =3.027342 MHz
[0000.27] Init: Memory total: Physical=15.9GB (16GB approx) Pagefile=18.8GB Virtual=131072.0GB
[0000.63] Log: Steam Client API initialized 1
[0000.63] Init: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes.
[0000.63] Init: Object subsystem initialized
[0000.74] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Connection Timeout=2" or "10.1.20.20" failed
[0001.37] Init: OS stats:
[0001.37] Init: Windows 7
[0001.37] Init: Bit=64 bit
[0001.37] Init: RemoteDesktop=0
[0001.37] Init: Memory stats:
[0001.37] Init: Physical: 16315MB
[0001.37] Init: Virtual: 134217727MB
[0001.37] Init: PageFile: 19259MB
[0001.37] Init: CPU stats:
[0001.37] Init: MeasuredPerformanceTime: 64.806 (stored result)
[0001.37] Init: GPU stats:
[0001.37] Init: VendorID: 000010DE
[0001.37] Init: DeviceID: 000013C2
[0001.37] Init: DriverVersion: 23.21.13.9077
[0001.37] Init: DeviceName: NVIDIA GeForce GTX 970
[0001.37] Init: DriverName: nvldumdx.dll
[0001.37] Init: PixelShaderVersion: 3
[0001.37] Init: VertexShaderVersion: 3
[0001.37] Init: VRAMQuantity: 3072
[0001.37] Init: DedicatedVRAM: 3072
[0001.37] Init: AdapterCount: 2
[0001.37] Init: SupportsHardwareTnL: 1
[0001.37] Init: GPU DeviceID found in ini: (5) GM204 [GeForce GTX 970]
[0001.37] Init: Machine detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0001.37] Init: Previous detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0001.40] Log: Shader platform (RHI): PC-D3D-SM5
[0001.43] DevConfig: GConfig::Find has loaded file: ..\..\Engine\Localization\INT\UnrealEd.INT
[0001.50] Log: PhysX GPU Support: ENABLED
[0002.71] Init: WinSock: I am Desktop-Zombie (192.168.0.5:0)
[0002.71] Log: Loading anticheat from D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\EasyAntiCheat/easyanticheat_x64.dll
[0002.75] Log: Loaded anticheat DLL
[0002.75] Log: Loaded anticheat init
[0002.75] Log: Anticheat localization not available. You're getting English.
[0002.86] DevConfig: GConfig::Find has loaded file: ..\..\Engine\Localization\INT\Launch.INT
[0002.93] Init: [ThreadAffinity] Number of hardware threads is 16. Setting thread affinity for game and render threads to share L2 cache
[0002.94] Init: Begin VerifyShaderSourceFiles
[0003.29] DevConfig: GConfig::Find has loaded file: ..\..\Engine\Localization\INT\Engine.INT
[0003.29] Init: Finish VerifyShaderSourceFiles
[0003.29] Init: Begin GetGlobalShaderMap
[0003.31] DevShaders: ... Loaded 221 shaders (2 legacy, 0 redundant)
[0003.31] DevShaders: Verifying Global Shaders for PC-D3D-SM5
[0003.31] Init: Finish GetGlobalShaderMap
[0003.31] Init: Begin LoadStartupPackages
[0003.31] Critical: appError called: Failed to find file for package Core for async preloading.
[0003.31] Critical: Windows GetLastError: The system cannot find the path specified. (3)
[0004.31] Log: === Critical error: ===
Failed to find file for package Core for async preloading.
Address = 0xe3bd1f38 (filename not found) [in C:\WINDOWS\System32\KERNELBASE.dll]
Address = 0x99c07595 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x99bc54cd (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x99ba999b (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5ceda9 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5cdc7a (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5cdac5 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5cdb4a (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5d490e (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a818bd7 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0xe4bb4334 (filename not found) [in C:\WINDOWS\System32\KERNEL32.DLL]
Address = 0xe73dd981 (filename not found) [in C:\WINDOWS\SYSTEM32\ntdll.dll]
Address = 0xe73dd981 (filename not found) [in C:\WINDOWS\SYSTEM32\ntdll.dll]
I normally suspect Easy Anti-Cheat problems. This has historically been the problem 99% of the time with games and Insider Previews. This might be the 1%. The log indicates that Anti-Cheat loads fine but also indicates that RO2 believes my system is Windows 7. It most definitely is not, so it should come as no surprise that when it tries to pull certain System32 files it can't find them.
Using all compatibility mode fixes on the EXEs produced no notable change.
P.S. I understand that I run the Insider Preview as a daily driver. I understand that all my games may not work all the time as a result. I have a long history of working with developers to address very, very early issues as a result. Just let me know what you guys need from me.
This crash has been occurring for a minimum of 3 weeks and across as many Insider Previews as have been released in that time. (I usually wait a couple of updates before bothering a developer/Microsoft.)
System is:
AMD 1700
GTX 970 (Driver Version 23.21.13.9077)
16 GB Ram
Actions that occur at crash:
1. Click icon in Steam to start-up game.
2. Splash Screen
3. Bug Report Window
There is no black screen. No display of the menu or intro videos. Nothing else.
Log is as follows (edited for personal info):
Log: Log file open, 03/10/18 00:03:32
Init: Memory Profiling : Disabled
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
Init: Version: 7258
Init: Epic Internal: 0
Init: Compiled (64-bit): Feb 15 2018 09:23:07
Init: Changelist: 230776
Init: Command line:
Init: Base directory: D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\
DevConfig: GConfig::Find has loaded file: ..\..\ROGame\Config\ROInput.ini
[0000.26] Init: Computer: *************
[0000.27] Init: User: *****************
[0000.27] Init: CPU Page size=4096, Processors=16
[0000.27] Init: High frequency timer resolution =3.027342 MHz
[0000.27] Init: Memory total: Physical=15.9GB (16GB approx) Pagefile=18.8GB Virtual=131072.0GB
[0000.63] Log: Steam Client API initialized 1
[0000.63] Init: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes.
[0000.63] Init: Object subsystem initialized
[0000.74] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Connection Timeout=2" or "10.1.20.20" failed
[0001.37] Init: OS stats:
[0001.37] Init: Windows 7
[0001.37] Init: Bit=64 bit
[0001.37] Init: RemoteDesktop=0
[0001.37] Init: Memory stats:
[0001.37] Init: Physical: 16315MB
[0001.37] Init: Virtual: 134217727MB
[0001.37] Init: PageFile: 19259MB
[0001.37] Init: CPU stats:
[0001.37] Init: MeasuredPerformanceTime: 64.806 (stored result)
[0001.37] Init: GPU stats:
[0001.37] Init: VendorID: 000010DE
[0001.37] Init: DeviceID: 000013C2
[0001.37] Init: DriverVersion: 23.21.13.9077
[0001.37] Init: DeviceName: NVIDIA GeForce GTX 970
[0001.37] Init: DriverName: nvldumdx.dll
[0001.37] Init: PixelShaderVersion: 3
[0001.37] Init: VertexShaderVersion: 3
[0001.37] Init: VRAMQuantity: 3072
[0001.37] Init: DedicatedVRAM: 3072
[0001.37] Init: AdapterCount: 2
[0001.37] Init: SupportsHardwareTnL: 1
[0001.37] Init: GPU DeviceID found in ini: (5) GM204 [GeForce GTX 970]
[0001.37] Init: Machine detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0001.37] Init: Previous detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0001.40] Log: Shader platform (RHI): PC-D3D-SM5
[0001.43] DevConfig: GConfig::Find has loaded file: ..\..\Engine\Localization\INT\UnrealEd.INT
[0001.50] Log: PhysX GPU Support: ENABLED
[0002.71] Init: WinSock: I am Desktop-Zombie (192.168.0.5:0)
[0002.71] Log: Loading anticheat from D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\EasyAntiCheat/easyanticheat_x64.dll
[0002.75] Log: Loaded anticheat DLL
[0002.75] Log: Loaded anticheat init
[0002.75] Log: Anticheat localization not available. You're getting English.
[0002.86] DevConfig: GConfig::Find has loaded file: ..\..\Engine\Localization\INT\Launch.INT
[0002.93] Init: [ThreadAffinity] Number of hardware threads is 16. Setting thread affinity for game and render threads to share L2 cache
[0002.94] Init: Begin VerifyShaderSourceFiles
[0003.29] DevConfig: GConfig::Find has loaded file: ..\..\Engine\Localization\INT\Engine.INT
[0003.29] Init: Finish VerifyShaderSourceFiles
[0003.29] Init: Begin GetGlobalShaderMap
[0003.31] DevShaders: ... Loaded 221 shaders (2 legacy, 0 redundant)
[0003.31] DevShaders: Verifying Global Shaders for PC-D3D-SM5
[0003.31] Init: Finish GetGlobalShaderMap
[0003.31] Init: Begin LoadStartupPackages
[0003.31] Critical: appError called: Failed to find file for package Core for async preloading.
[0003.31] Critical: Windows GetLastError: The system cannot find the path specified. (3)
[0004.31] Log: === Critical error: ===
Failed to find file for package Core for async preloading.
Address = 0xe3bd1f38 (filename not found) [in C:\WINDOWS\System32\KERNELBASE.dll]
Address = 0x99c07595 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x99bc54cd (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x99ba999b (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5ceda9 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5cdc7a (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5cdac5 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5cdb4a (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a5d490e (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0x9a818bd7 (filename not found) [in D:\SteamLibrary\steamapps\common\Rising Storm 2 Vietnam CTB\Binaries\win64\VNGame.exe]
Address = 0xe4bb4334 (filename not found) [in C:\WINDOWS\System32\KERNEL32.DLL]
Address = 0xe73dd981 (filename not found) [in C:\WINDOWS\SYSTEM32\ntdll.dll]
Address = 0xe73dd981 (filename not found) [in C:\WINDOWS\SYSTEM32\ntdll.dll]
I normally suspect Easy Anti-Cheat problems. This has historically been the problem 99% of the time with games and Insider Previews. This might be the 1%. The log indicates that Anti-Cheat loads fine but also indicates that RO2 believes my system is Windows 7. It most definitely is not, so it should come as no surprise that when it tries to pull certain System32 files it can't find them.
Using all compatibility mode fixes on the EXEs produced no notable change.
P.S. I understand that I run the Insider Preview as a daily driver. I understand that all my games may not work all the time as a result. I have a long history of working with developers to address very, very early issues as a result. Just let me know what you guys need from me.
