some people cant join server

[powerbits]

i have report that some of our people cant join server with VNgame.exe not responding... any idea?

 

[Kaleun]

Try asking for the log.

 

[powerbits]

where is the log?

 

[powerbits]

hold on

 

[powerbits]

Log: Log file open, 09/21/17 21:08:27
Init: Memory Profiling : Disabled
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
Init: Version: 7258
Init: Epic Internal: 0
Init: Compiled (64-bit): Sep 7 2017 02:57:40
Init: Changelist: 641002
Init: Command line:
Init: Base directory: D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\
DevConfig: GConfig::Find has loaded file: ..\..\ROGame\Config\ROInput.ini
[0000.13] Init: Computer: DESKTOP-MUO4FA8
[0000.14] Init: User: Ludwig
[0000.14] Init: CPU Page size=4096, Processors=8
[0000.14] Init: High frequency timer resolution =4.101565 MHz
[0000.14] Init: Memory total: Physical=15.9GB (16GB approx) Pagefile=18.3GB Virtual=131072.0GB
[0000.59] Log: Steam Client API initialized 1
[0000.59] Init: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes.
[0000.60] Init: Object subsystem initialized
[0000.62] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Connection Timeout=2" or "10.1.20.20" failed
[0001.33] Log: Shader platform (RHI): PC-D3D-SM5
[0001.37] Log: PhysX GPU Support: ENABLED
[0001.93] Log: Loading anticheat from D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\EasyAntiCheat/easyanticheat_x64.dll
[0001.94] Log: Loaded anticheat DLL
[0001.94] Log: Loaded anticheat init
[0001.94] Log: Anticheat localization not available. You're getting English.
[0009.65] Log: 185468 objects as part of root set at end of initial load.
[0009.65] Log: 0 out of 0 bytes used by permanent object pool.
[0009.65] Log: [ContentLoading] Loading seek-free shader cache in game content package : ROGameContent
[0009.65] Log: Initializing Engine...
[0009.65] Warning: Warning, Failed to load 'Texture2D EngineMaterials.RandomMirrorDisc': Failed to find object 'Texture2D EngineMaterials.RandomMirrorDisc'
[0014.21] Critical: appError called: Rendering thread exception:
Fatal error!

Address = 0xf587117b (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0xf587fd9e (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0xf5880179 (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0xf565b9d0 (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0x43432774 (filename not found) [in C:\Windows\System32\KERNEL32.DLL]
Address = 0x45bd0d51 (filename not found) [in C:\Windows\SYSTEM32\ntdll.dll]
Address = 0x45bd0d51 (filename not found) [in C:\Windows\SYSTEM32\ntdll.dll]

[0014.21] Critical: Windows GetLastError: Das System kann die angegebene Datei nicht finden. (2)
[0014.21] Log: === Critical error: ===
Rendering thread exception:
Fatal error!

Address = 0xf587117b (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0xf587fd9e (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0xf5880179 (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0xf565b9d0 (filename not found) [in D:\Program Files (x86)\Steam\steamapps\common\Rising Storm 2\Binaries\win64\VNGame.exe]
Address = 0x43432774 (filename not found) [in C:\Windows\System32\KERNEL32.DLL]
Address = 0x45bd0d51 (filename not found) [in C:\Windows\SYSTEM32\ntdll.dll]
Address = 0x45bd0d51 (filename not found) [in C:\Windows\SYSTEM32\ntdll.dll]

 

[powerbits]

problem solved