Freezes Computer on game startup

[DEMONTHESE2211]

I have been getting the following bug on and off since the game's release. I have so far been unable to identify any common thread as to why this crash is occurring and what causes it to reappear. Upon pressing play in steam I am presented with a popup titled "Problem Ejecting NVIDIA GeForce 650M" with text in the text of the popup being "The 'Nvidia GeForce 650M' device is not removable and cannot be ejected or unplugged." with a button stating Ok. When this occurs my entire computer freezes and a static comes out of my headphones. I cannot Alt+Tab, Ctrl+Alt+Delete, or Alt+F4 to get out of this I must force power down my computer. Until today, upon restart steam would show that Rising Storm 2 was uninstalled (all files still on computer) and on reinstall would merely identify files on disk quickly and then reinstall. The problem would temporarily be fixed by deleting the ROGame folder in Documents\mygames\Rising Storm 2, not deleting the folder would have it freeze again. Today, however, Rising Storm 2 did not show itself as uninstalled in steam and deleting the ROGame folder has not fixed the problem nor did verifying the integrity of the game files. Attached is a picture of the error. After the most recent crash I did not delete the ROGame folder and there is no .log or .dmp in the Logs folder.

Thanks in advance for any help you can give me.

 

[Kaleun]

(First of all, I do hope you have a 64 bit operating system...)

You are using a pretty low end graphics card (and on a laptop I presume?), so that is the primary reason for your issue. What happens afterward with your computer freezing is pretty much as expected for such an error coming from notebook tier GPU. A quick search online and I found someone else that shares your type of graphics card, instead they were having a frame rate related issue on Red Orchestra 2. And to quote from that thread:

Spoiler!

Two points come to mind:

Your graphics card (GT650m) was only a "mid level" mobile card back when it was released almost 2 years ago. notebookcheck.net benchmarks suggest it only averaged 24 fps on Batman: Arkham City (ultra settings), 20 fps for Crysis 2 and 15 fps on BF3. So it's not exactly a stellar performer to begin with, to be honest.

This game also has large maps with 64 players running around all over it so it's not really fair to compare it to SP games like batman or crysis (assuming you were referring to crysis SP). I believe these types of MP games are simply more demanding.

here's a link if you want to read about your card : http://www.notebookcheck.net/NVIDIA-GeForce-GT-650M.71887.0.html

(http://steamcommunity.com/app/35450/discussions/0/630802978821782422/)

Further looking into the ejected or unplugged issue gives me the impression that the GPU either can't handle the programs graphic demands or the drivers need to be change for it. Some others on different forums using different programs said that they downgraded their drivers to run that specific program without errors, or they did some changes in the NVIDIA control panel. And I quote:

Spoiler!

So, here is my sollution:

1. Download Nvidia driver version 361.82 x64. If you cannot find it, give me an email, I still got it;
2. Uninstall all Nvidia software from your system and them restart;
3. After restart, check in Device Manager that your 3D card need a driver install (usually that means that the previous Nvidia uninstall succeded);
4. Choose custom installation from the Nvidia menu and check only Graphic driver and Physyx;
5. Restart after completing the driver installation;
6. After (2nd) restart, go to Nvidia control panel and from the left side menu choose Manage 3D settings, then in the Global settings tab choose High Performance Nvidia processor and hit apply;
7. Click on the Manage Updates and uncheck all the updating options;
8. Also check that Physyx configuration is set to the Nvidia card;
9. That's it, now I can choose the GTX for Premiere rendering.

1) Open NVIDIA Control Pannel
2) click "Manage 3D Settings"
3) Set "Base Profile" to "High Performance NVIDIA processor"
4) "Program Settings" tab
5) Under "Select a program to customize" choose "Adobe Media Encoder CC" and set it to "use global setting" > APPLY
6) "Adobe Premiere" and set it to "High Performance NVIDIA processor" > APPLY
7) "Adobe After Effects" and set it to "High Performance NVIDIA processor" > APPLY
8) Launch Adobe Media Encoder
9) Wait for it to fully launch
10) Launch Premiere Pro

(http://www.tomsguide.com/answers/id...-670m-device-removable-ejected-unplugged.html)

Its also kind of obvious why there is no .log or .dmp files, because the program can't even start up that far. Did you at any time even manage to get to the main menu of the game? I'd recommend first trying to start the game with really low settings:

Spoiler!

I created a low res and low quality graphic settings, Open up Documents\My Games\Rising Storm 2\ROGame\Config\ROEngine.ini and look for the [SystemSettings] section, replace all that text with this :

Spoiler!

[SystemSettings]
bUseMaxQualityMode=False
StaticDecals=True
DynamicDecals=True
UnbatchedDecals=True
DecalCullDistanceScale=1.000000
DynamicLights=True
DynamicShadows=True
LightEnvironmentShadows=True
CompositeDynamicLights=True
SHSecondaryLighting=True
DirectionalLightmaps=True
MotionBlur=False
MotionBlurPause=True
DepthOfField=False
AmbientOcclusion=False
Bloom=False
UseHighQualityBloom=True
bAllowLightShafts=False
Distortion=False
FilteredDistortion=False
DropParticleDistortion=False
bAllowDownsampledTranslucency=False
SpeedTreeLeaves=True
SpeedTreeFronds=True
OnlyStreamInTextures=False
LensFlares=True
FogVolumes=True
FloatingPointRenderTargets=True
OneFrameThreadLag=True
UseVsync=False
UpscaleScreenPercentage=True
Fullscreen=True
AllowD3D10=False
AllowRadialBlur=True
SkeletalMeshLODBias=1
ParticleLODBias=2
DetailMode=0
ShadowFilterQualityBias=0
MaxAnisotropy=1
MaxMultisamples=1
MinShadowResolution=32
MinPreShadowResolution=8
MaxShadowResolution=512
MaxWholeSceneDominantShadowResolution=1344
ShadowFadeResolution=100
PreShadowFadeResolution=16
ShadowFadeExponent=0.250000
ResX=1024
ResY=768
ScreenPercentage=100.000000
SceneCaptureStreamingMultiplier=1.000000
FoliageDrawRadiusMultiplier=0.500000
ShadowTexelsPerPixel=0.750000
PreShadowResolutionFactor=0.500000
bEnableVSMShadows=False
bEnableBranchingPCFShadows=False
bAllowHardwareShadowFiltering=False
bAllowBetterModulatedShadows=False
bEnableForegroundShadowsOnWorld=False
bEnableForegroundSelfShadowing=False
bAllowWholeSceneDominantShadows=False
ShadowFilterRadius=2.000000
ShadowDepthBias=0.000000
CSMSplitPenumbraScale=0.500000
CSMSplitSoftTransitionDistanceScale=4.000000
CSMSplitDepthBiasScale=0.700000
UnbuiltWholeSceneDynamicShadowRadius=20000.000000
UnbuiltNumWholeSceneDynamicShadowCascades=3
WholeSceneShadowUnbuiltInteractionThreshold=50
bAllowFracturedDamage=True
NumFracturedPartsScale=1.000000
FractureDirectSpawnChanceScale=1.000000
FractureRadialSpawnChanceScale=1.000000
FractureCullDistanceScale=1.000000
bForceCPUAccessToGPUSkinVerts=false
bDisableSkeletalInstanceWeights=false
TEXTUREGROUP_World=(MinLODSize=64,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_WorldNormalMap=(MinLODSize=64,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_WorldSpecular=(MinLODSize=64,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Character=(MinLODSize=1,MaxLODSize=4096,LODBias=2,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_CharacterNormalMap=(MinLODSize=1,MaxLODSize=4096,LODBias=2,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_CharacterSpecular=(MinLODSize=1,MaxLODSize=4096,LODBias=2,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Weapon=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_WeaponNormalMap=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_WeaponSpecular=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Vehicle=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_VehicleNormalMap=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_VehicleSpecular=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Cinematic=(MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Effects=(MinLODSize=64,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_EffectsNotFiltered=(MinLODSize=64,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Skybox=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_UI=(MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Lightmap=(MinLODSize=1,MaxLODSize=4096,LODBias=1,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Shadowmap=(MinLODSize=1,MaxLODSize=4096,LODBias=1,MinMagFilter=Linear,MipFilter=Point,NumStreamedMips=3,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_RenderTarget=(MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_MobileFlattened=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_ProcBuilding_Face=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_ProcBuilding_LightMap=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Terrain_Heightmap=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
TEXTUREGROUP_Terrain_Weightmap=(MinLODSize=1,MaxLODSize=4096,LODBias=3,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)
AdaptiveBloom=False
Borderless=False
SceneBrightness=0.900720
LightFunctions=False
MotionBlurNonGameplay=False
GraphicsQualitySetting=5
CharacterQualityDetail=0
TextureQualityDetail=0
ShadowQualityDetail=0
LightQualityDetail=0
PostProcessQualityDetail=0
OcclusionCullingQuality=0
FXQualityDetail=0
SLSNativeResX=1920
SLSNativeResY=1200
NumHorizontalDisplayArray=0
NumVerticalDisplayArray=0
BezelCorrectionX=0
BezelCorrectionY=0
SoundQuality=0
AllowMLAA=False
AllowFXAA=False
FXAAPresetLevel=0
AllowHumanIK=True
UseUE3StaggeredWait=False
UseOneWayRelevancyChecks=True
DoFacingRelevancyChecks=False
NotFacingNotRelevant=True
CycleNetConnectionOrder=True
CycleAdvancedChecks=True
DoPawnVelocityRelevancePrediction=True
SimpleRelevancyCheckDistance=5000.000000
SimpleTeamRelevancyChecks=True
IgnoreCPUSaturationForRelevancy=False
ROPawnAlwaysRelevantDistanceOverride=0.000000
LowNetBandwidthFactorOverride=0.000000
EnableSteamStats=True
WholeSceneDynamicShadowRadius=1500.000000
NumWholeSceneDynamicShadowCascades=2
CascadeDistributionExponent=3.000000
DOFBlurValResolutionFactor=0.250000
ForceUpdateAnimationRadius=500.000000
UseTripleBuffering=False
bAllowShadowGroups=True
MinShadowGroupRadius=500.000000
MaxShadowGroupRadius=2000.000000
ShadowGroupRadiusRampUpFactor=1.200000
ShadowGroupRampCutoff=1250.000000
DynamicPreshadowCutoff=1000.000000
AllowFluidSimulation=False
TessellationAdaptivePixelsPerTriangle=48.000000
ROSystemSettingsVer=3
TEXTUREGROUP_ColorLookupTable=(MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

If that does nothing, then you should probably move on and try some of those driver downgrades/upgrades or NVIDIA control panel settings that the other people had success with.


As for the second part about you seeing the game uninstalled on steam but still in its folder, this is just steam not being able to locate it >> https://support.steampowered.com/kb_article.php?ref=8379-RYIP-2998




(Tip: you can press the PrintScreen button on your keyboard to make a screenshot of your screen, then go to paint and paste & save it. Simple alternative to just taking a picture of your screen with a camera.)

 

[DEMONTHESE2211]

Thanks for the tips, I'll look into them in the morning. Drivers could definitely be an issue that I haven't looked into yet, though I probably should have. I am running a 64 bit system. I'm very hesitant to say that the problem is performance related, of all the games that I play/have played RS2 is definitely not the one that would break the graphics card. It defaults to minimum graphics settings but I could probably bump those up considering I don't encounter any frame rate issues at all and runs perfectly fine when it runs. I took a picture with the cell phone because I wasn't sure if print-screen would work. Again thanks for the suggestions, I'll reply back if any of them work.

Edit: Updating my nvidia driver from version 373.06 to the latest 382.53 seems to have fixed it. Thanks for all the help.