Microphone Stops Working

BigDawgKS · May 15, 2017

I seem to have encountered an issue during the beta this weekend where my mic would unexpectedly stop working in the game when I tried to use voice chat.

I use a USB headset and when I first launch the game it is definitely working. However, after a few matches (without changing servers) it seems to just stop picking any sound up in the game. When this happened (multiple times) I verified in both Windows and Steam settings (via the in-game configure mic button) that it was using the correct device and that it was picking up audio, but when I tried to transmit in game it was silent.

I can only assume it is a bug, but if not I would like to know if anyone else has encountered this issue and whether they found a solution.

Spaky · Jun 30, 2017

+1 Same issue here. I restart the game and it usually works fine again.

Spaky · Jul 10, 2017

So TW any reason, fix or workaround yet? Thanks

Kaleun · Jul 10, 2017

Spaky

omano;n2294511 said:
Typical useless post. You have a problem? OK explain it community will help you, if there is a problem (bug) report it so TWI/AMG will fix it.

If you want Tripwire to actually respond to you, then: http://support.tripwireinteractive.com/Tickets/New
A response from them is unlikely if you keep bumping this thread.

Spaky · Jul 11, 2017

Kaleun;n2300028 said:
Spaky

if there is a problem (bug) report it so TWI/AMG will fix it.

I kinda thought that's what this forum, 'The Bug Report' was for?
If its a useless post why have the forums at all?

Spaky · Jul 21, 2017

BigDawgKS out of curiosity have you changed you PTT key to something other than the default?

FBlue · Jul 24, 2017

Same thing happens to me. "Caps Lock" is the key I have it set to. I can go into steam and windows settings while game is up and test the microphone. It works both of those. But when I hit button in game it shows that the microphone is keyed but the level meter doesn't move and no one can hear me. Restarting the game fixes the problem.

®omano · Jul 24, 2017

Make sure your microphone properties has level at 100% and if needed add some boost to amplify your microphone output. Then in Steam properties configure your microphone (select the proper device and test). In game configure the key binding to have a push to talk key (Team Voice), then in audio settings make sure the box Push to VOIP is ticked, and you can set voice receive volume to what you want here too (I usually set to max then go down if needed later).

https://www.dropbox.com/s/i54wj5qcb7...57.00.png?dl=0
https://www.dropbox.com/s/er4mwb6dv0...00.07.png?dl=0

FBlue · Jul 25, 2017

Setting are right. It works just fine, then it will stop working in the game. Restarting game only thing that fixes issue. Had another guy on voice chat say it happens to him too the other day.

®omano · Jul 25, 2017

Make sure no setting move when this happens I already seen that.

Spaky · Jul 28, 2017

Same here. Setting are all correct and mic still works for all other programs/games, even when RS2 is open and not working. It is just in the game.

Kittenmittens · Jul 31, 2017

Specs and setting would be helpful in order to see if there is anything common to help use narrow down what is happening. Any reproduction steps anyone can provide would also be appreciated.

FBlue · Jul 31, 2017

-------------
Sound Devices
-------------
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 1.00.6504.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/8/2015 12:00:00 AM, 570392 bytes
Other Files:
Driver Provider: Tempo
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 1.00.6504.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/8/2015 12:00:00 AM, 570392 bytes
Other Files:
Driver Provider: Tempo
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Rear Mic (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 1.00.6504.0000 (English)
Driver Attributes: Final Retail
Date and Size: 4/28/2016 22:40:08, 570392 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
---------------------

I reupdated driver a while back didn't fix problem. I can figure out no reason why mic stops working in game and in game only. It also happens on front and back mic jacks.

®omano · Aug 1, 2017

What prevented me to use my micmore than once was really its level. double check that especially after/during it occurs (but before starting the game too).

Spaky · Aug 12, 2017

Just an update on noticing something.

It seems to happen only or a lot more often when I have my Chrome browser open with a youtube video playing / or I have OBS running and I am streaming. Does anybody else have anything else running like this that could conflict with the audio?
Hope this helps you narrow your search guys, keep up the good work!

Spaky · Aug 14, 2017

------------------
System Information
------------------
Time of this report: 8/14/2017, 11:03:03
Machine name: SPAKY-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68AP-D3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16368MB RAM
Page File: 9701MB used, 30664MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

-------------
Sound Devices
-------------
Description: (7- Plantronics GameCom 780)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_047F&PID_C010&REV_0100&MI_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: PLTGC.sys
Driver Version: 7.00.0008.2157 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/5/2011 01:47:58, 1327104 bytes
Other Files:
Driver Provider: C-Media Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (7- Plantronics GameCom 780)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: PLTGC.sys
Driver Version: 7.00.0008.2157 (English)
Driver Attributes: Final Retail
Date and Size: 11/5/2011 01:47:58, 1327104 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

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Microphone Stops Working

BigDawgKS

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Kaleun

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FBlue

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Kittenmittens

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