With February patch of RO 2 we are adding in a tool to automatically send crash reports and relevant information to us. This tool will come up automatically when users crash out of the game and notify them that it would like to send us a report with the .dmp file, the .log file and information about the users computer configuration.
You'll see an example crash above. After seeing this and clicking OK, users will be presented with the crash reporter.
Users will have the ability to view these files that the tool would like to send and then confirm (or deny) the system to take the next step which is to upload those files to our systems.
It will attempt to first direct send us the files through two methods, and if they fail it will attempt to send an email instead. If it gets to that point it will require user confirmation to send an email through their default email client and account.
Users will also have the ability to export those files to manually upload them to a different location (such as the forums) if all else fails or if they would like to create a thread on a specific issue.
Of note this tool is NOT localized and is in English.
You'll see an example crash above. After seeing this and clicking OK, users will be presented with the crash reporter.
Users will have the ability to view these files that the tool would like to send and then confirm (or deny) the system to take the next step which is to upload those files to our systems.
It will attempt to first direct send us the files through two methods, and if they fail it will attempt to send an email instead. If it gets to that point it will require user confirmation to send an email through their default email client and account.
Users will also have the ability to export those files to manually upload them to a different location (such as the forums) if all else fails or if they would like to create a thread on a specific issue.
Of note this tool is NOT localized and is in English.