Some players may experience issues with receiving drops in game if they have security software such as an antivirus or firewall blocking the game.
Make sure the game is on any allowed/ignore list for such software. If it already is and you are still experiencing this issue try removing it and re-adding it to make sure security software is not blocking the reward server due to the .exe update.
Players should also add exception for the following:
In some rare cases, your ISP may be blocking communication on this port and logging into your account from another location should grant the items. We are looking at a solution for this particular case.
Additionally the steps in these articles may help as well:
https://supportpal.killingfloor2.com...ore-is-missing
http://support.tripwireinteractive.c...m-file-refresh
https://support.killingfloor2.com/en...event-drops-pc
If none of the steps provided here help and missing 5 or more crates, please make a report by filling out a support ticket with the following information:
Make sure the game is on any allowed/ignore list for such software. If it already is and you are still experiencing this issue try removing it and re-adding it to make sure security software is not blocking the reward server due to the .exe update.
Players should also add exception for the following:
- analytics.tripwireinteractive.com
- tripwireinteractive.com
In some rare cases, your ISP may be blocking communication on this port and logging into your account from another location should grant the items. We are looking at a solution for this particular case.
Additionally the steps in these articles may help as well:
https://supportpal.killingfloor2.com...ore-is-missing
http://support.tripwireinteractive.c...m-file-refresh
https://support.killingfloor2.com/en...event-drops-pc
If none of the steps provided here help and missing 5 or more crates, please make a report by filling out a support ticket with the following information:
- How many crates were not granted?
- What time and date were the crates in question earned?
- What activity was done to earn it?
- A screenshot of Dosh Vault total.
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