So I've been playing this game for the past few days. I have earned 3 crates, but have not received any of them so far. Same with my weekly bonus loot from the weekly runs. I've tried restarting the game, re-installation. Dose anyone know how to fix this problem?
No crates or weekly loot?
- Thread starter Yuridawolf
- Start date
'nobody cares' what did you do so far? it is you first message here so I guess you didn't write to support from here. You wrote to support on the actual support website? I doubt it too. But still, nobody cares, especially you who didn't do what it takes for a problem to be looked at.
https://support.killingfloor2.com/
https://support.killingfloor2.com/
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Reward Item Server
The game now double checks how many crates a player has earned more often, making sure to grant any that the player is missing, and not granting one if the earned vs received count doesn't check out. This was the reason many/all users had crate issues opting into the beta. The check here did not initially account for the 5 gift crates given to all players.
We have also discovered that the reward server had a case where it could be too generous, where a client that did not get its reward immediately could ping back out again and get a reward, then be granted the first one which was pending. This would result in an extra crate(s) which would now prevent them from gaining additional reward crates until the earned/rewarded check balances out. This should only impact a small portion of our users.
An example case here would be a user who currently has received 12 crates, but only eared 8 (5 gift crates and 3 through play/rewards). The game will not grant additional crates until they have earned another 4 crates. Continued play and earned rewards will continue to be counted and crates should start being granted when the earned/granted match.
However, some players may experience issues with receiving drops in game if they have security software such as an antivirus or firewall blocking the game.
Make sure the game is on any allowed/ignore list for such software. If it already is and you are still experiencing this issue try removing it and re-adding it to make sure security software is not blocking the reward server due to the .exe update.
Players should also add exception for the following:
analytics.tripwireinteractive.com
and / or
tripwireinteractive.com
over port 10000
In some rare cases, your ISP may be blocking communication on this port and logging into your account from another location should grant the items. We are looking at a solution for this particular case.
Additionally the steps in these articles may help as well:
https://supportpal.killingfloor2.com/en/steampc-knowledgebase/article/item-purchased-from-store-is-missing
http://support.tripwireinteractive.com/KB/View/1406-manual-steam-file-refresh
https://support.killingfloor2.com/en/steampc-knowledgebase/article/players-not-receiving-item-or-event-drops-pc _
(From the support KB & Steam forums)
The game now double checks how many crates a player has earned more often, making sure to grant any that the player is missing, and not granting one if the earned vs received count doesn't check out. This was the reason many/all users had crate issues opting into the beta. The check here did not initially account for the 5 gift crates given to all players.
We have also discovered that the reward server had a case where it could be too generous, where a client that did not get its reward immediately could ping back out again and get a reward, then be granted the first one which was pending. This would result in an extra crate(s) which would now prevent them from gaining additional reward crates until the earned/rewarded check balances out. This should only impact a small portion of our users.
An example case here would be a user who currently has received 12 crates, but only eared 8 (5 gift crates and 3 through play/rewards). The game will not grant additional crates until they have earned another 4 crates. Continued play and earned rewards will continue to be counted and crates should start being granted when the earned/granted match.
However, some players may experience issues with receiving drops in game if they have security software such as an antivirus or firewall blocking the game.
Make sure the game is on any allowed/ignore list for such software. If it already is and you are still experiencing this issue try removing it and re-adding it to make sure security software is not blocking the reward server due to the .exe update.
Players should also add exception for the following:
analytics.tripwireinteractive.com
and / or
tripwireinteractive.com
over port 10000
In some rare cases, your ISP may be blocking communication on this port and logging into your account from another location should grant the items. We are looking at a solution for this particular case.
Additionally the steps in these articles may help as well:
https://supportpal.killingfloor2.com/en/steampc-knowledgebase/article/item-purchased-from-store-is-missing
http://support.tripwireinteractive.com/KB/View/1406-manual-steam-file-refresh
https://support.killingfloor2.com/en/steampc-knowledgebase/article/players-not-receiving-item-or-event-drops-pc _
(From the support KB & Steam forums)
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