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Old 08-01-2013, 09:36 AM
Yoshiro's Avatar
Yoshiro Yoshiro is offline
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Default Crashes we are investigating

We are currently investigating several crashes for RO 2 / RS so that we can fix them. However we are having trouble reproducing them in house so we are looking for additional information.

These are what we are looking into and what we need:

Nvidia 600 series crash - Please post any .dmp files you may have (located in mydocs/mygames/redorchestra2/rogames/logs) from this crash. They should be time stamped.

Launch to black screen - We really need to produce this in house so we can monitor what the engine is doing. If you have this problem and live in Georgia, please let me know!

Punkbuster/Blue Screen - We would like the Windows DMP file from anybody who has this crash.

To find out where it is located go to your control panel, then system, then advanced system settings (in Windows 7) or the advanced tab (in Windows XP), click the start up and recovery 'settings' button.

Near the bottom of the start up and recovery settings window will be a dump file location text box which will specify where you can find it.


Please only post in this thread with information related to what we need. Any other post is subject to removal (to make it easier for us to find the required information).
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  #2  
Old 08-01-2013, 10:27 AM
Drewcifer Drewcifer is offline
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Default Not in Georgia but I'd like to help if I can!

I don't live in Georgia, but I am the Senior Technical Support Agent for another game company so there's any other information I can give you to help with this, please let me know! I'd very much like to play Rising Storm. I am experiencing the Black Screen with Audio issue on my PC at home. I haven't been able to narrow down the cause of the issue or alleviate it at all on my machine.
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  #3  
Old 08-01-2013, 02:05 PM
Romukas Romukas is offline
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Game started crashing randomly during gameplay (Nvidia 650 Ti).
Attached Files
File Type: dmp unreal-v7258-2013.08.01-20.49.04.dmp (636.0 KB, 12 views)
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  #4  
Old 08-01-2013, 04:08 PM
Gervaise Brook-Hampster's Avatar
Gervaise Brook-Hampster Gervaise Brook-Hampster is offline
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Game crashed randomly during match (i think) Nvidia GTx660
Attached Files
File Type: dmp unreal-v7258-2013.07.31-11.36.09.dmp (465.3 KB, 10 views)
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Old 08-01-2013, 10:00 PM
Sensemann Sensemann is offline
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Yoshiro,

are you sure it's only cards from the 600 series? I am running a Zotac 570 GTX AMP! edition.

The crashes you describe might not necessarily be a problem with your game. The Nvidia, Zotac, MSI etc. forums are full of people complaining that all overclocked Geforce cards have a problem with crashes. There is no fix for this for years. What works for most players (including me) is to use MSI Afterburner and slightly increase/decrease the core clock.

So if the people reporting trouble use any kind of OC'ed card, this might be the problem.

Very poor service from NVIDIA on this because problem reports exist since 2008 (!).
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Old 08-02-2013, 10:13 PM
Emperor Zombie Emperor Zombie is offline
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Default NIVIDA 560 Ti

Random crash during RO2 Game Play (NIVIDA 560 Ti)

Dump files attached:
Attached Files
File Type: dmp unreal-v7258-2013.08.02-16.41.21.dmp (767.5 KB, 4 views)
File Type: dmp unreal-v7258-2013.08.02-16.09.11.dmp (750.4 KB, 2 views)
File Type: dmp unreal-v7258-2013.07.28-18.53.06.dmp (631.1 KB, 1 views)
File Type: dmp unreal-v7258-2013.07.27-16.26.19.dmp (700.7 KB, 0 views)
File Type: dmp unreal-v7258-2013.07.25-22.55.51.dmp (607.4 KB, 1 views)

Last edited by Emperor Zombie; 08-02-2013 at 10:19 PM.
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  #7  
Old 08-03-2013, 11:04 AM
lashup lashup is offline
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Default

getting these crashes alot with running i5 geforce 650ti
Attached Files
File Type: dmp unreal-v7258-2013.07.14-19.27.14.dmp (440.7 KB, 2 views)
File Type: dmp unreal-v7258-2013.07.16-21.16.46.dmp (403.1 KB, 1 views)
File Type: dmp unreal-v7258-2013.07.17-19.55.19.dmp (379.8 KB, 0 views)
File Type: dmp unreal-v7258-2013.07.21-16.08.20.dmp (393.6 KB, 0 views)
File Type: dmp unreal-v7258-2013.07.26-19.23.27.dmp (413.1 KB, 0 views)
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  #8  
Old 08-03-2013, 11:06 AM
lashup lashup is offline
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some more crashes here
Attached Files
File Type: dmp unreal-v7258-2013.07.26-19.28.41.dmp (365.1 KB, 1 views)
File Type: dmp unreal-v7258-2013.07.28-12.13.33.dmp (396.9 KB, 1 views)
File Type: dmp unreal-v7258-2013.07.31-17.31.30.dmp (469.0 KB, 0 views)
File Type: dmp unreal-v7258-2013.07.31-19.30.12.dmp (404.0 KB, 0 views)
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  #9  
Old 08-03-2013, 06:49 PM
Mechanique Mechanique is offline
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Crashes about every 30-40 minutes. Using GTX 670.
Attached Files
File Type: dmp unreal-v7258-2013.08.02-02.55.32.dmp (216.2 KB, 2 views)
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  #10  
Old 08-19-2013, 04:35 PM
tac1112a tac1112a is offline
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Default report

report
Attached Files
File Type: dmp unreal-v7258-2013.08.19-20.32.15.dmp (460.6 KB, 1 views)
File Type: dmp unreal-v7258-2013.08.19-21.39.02.dmp (703.4 KB, 1 views)
File Type: dmp unreal-v7258-2013.08.20-03.38.16.dmp (572.8 KB, 1 views)
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  #11  
Old 08-22-2013, 05:47 PM
octiceps octiceps is offline
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I have Nvidia GeForce GT 650M SLI GPU in my notebook and got this crash while launching the game recently.
Attached Files
File Type: dmp unreal-v7258-2013.08.16-15.47.55.dmp (841.1 KB, 0 views)
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  #12  
Old 09-03-2013, 08:46 AM
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TrOOper TrOOper is offline
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Im running a gt430 and i have the crashing also.....seems like every 2 or 3 map changes......very frustrating.
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  #13  
Old 09-03-2013, 08:52 AM
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Ducky Ducky is offline
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AMD JokerCard. No crashes.
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Old 09-16-2013, 01:27 PM
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KEISER KEISER is offline
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Hey! I have mobility radeon HD 6770M VC
I have crushes on Pavlov's House - after I chose the game role
And most annoying - the immediate crash if it switched to Barracks map

here is the link to my dmp file - posted in the previous topic as well
http://forums.tripwireinteractive.co...9&d=1379161457

thanks!
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  #15  
Old 09-28-2013, 06:18 PM
andiherbst andiherbst is offline
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Game crashing randomly during play. I have a Nvidia GTX 670MX.
Attached Files
File Type: dmp unreal-v7258-2013.09.28-21.10.56.dmp (595.0 KB, 2 views)
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  #16  
Old 10-02-2013, 02:16 AM
STUNGED STUNGED is offline
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Default Game won't start

http://steamcommunity.com/app/35450/...0628198130515/

I have tried literally all the solutions in this thread, but my game still won't launch. I have a copy of RO2 GOTY and run a Windows 7 NVIDIA GTX 690.
Attached Files
File Type: dmp unreal-v7258-2013.10.01-23.08.27.dmp (233.9 KB, 0 views)
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  #17  
Old 10-02-2013, 02:26 AM
STUNGED STUNGED is offline
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Hi I tried all the resolutions on the steam forum regarding my game not starting at all and none seem to work. I think I attached my .dmp file like you requested. I run a windows 7 NVIDIA GTX 690. Any help would be appreciated. Thanks.
Attached Files
File Type: dmp unreal-v7258-2013.10.01-23.08.27.dmp (233.9 KB, 3 views)
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  #18  
Old 10-31-2013, 11:30 AM
R6bert17 R6bert17 is offline
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Complete PC crash and soundloop, need hard restart.
GTX660TI

file:///C:/Users/Robert/Documents/My...ogs/Launch.log
file:///C:/Users/Robert/Documents/My...0-19.19.40.log
file:///C:/Users/Robert/Documents/My...0-19.56.53.log

Thanks in advance, i really love this game!
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  #19  
Old 11-16-2013, 04:20 PM
Sakonosolo Sakonosolo is offline
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I recently had my mobo fry on me and so upgraded it and my CPU and that's when the problems appeared to start, but it seems that it's common on Nvidia 600 series cards too, and I have a GTX 670. I've managed to get into a few games once when this was going on but either the game crashes immediately on startup or it crashes shortly into when the game is running most of the time. I've attached all the .dmp files that have been created recently.
Attached Files
File Type: dmp unreal-v7258-2013.11.09-20.53.46.dmp (420.6 KB, 1 views)
File Type: dmp unreal-v7258-2013.11.09-20.57.42.dmp (498.8 KB, 0 views)
File Type: dmp unreal-v7258-2013.11.09-21.15.53.dmp (450.5 KB, 0 views)
File Type: dmp unreal-v7258-2013.11.16-15.54.14.dmp (493.0 KB, 0 views)
File Type: dmp unreal-v7258-2013.11.16-15.55.10.dmp (434.6 KB, 0 views)
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  #20  
Old 11-19-2013, 06:24 PM
octiceps octiceps is offline
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Quote:
Originally Posted by Sakonosolo View Post
I recently had my mobo fry on me and so upgraded it and my CPU and that's when the problems appeared to start, but it seems that it's common on Nvidia 600 series cards too, and I have a GTX 670. I've managed to get into a few games once when this was going on but either the game crashes immediately on startup or it crashes shortly into when the game is running most of the time. I've attached all the .dmp files that have been created recently.
If you have graphics drivers older than 320.xx then it will crash on you. Update your drivers first if you haven't done so.
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