1. I will not name companies that are performing poorly that the 116th is still trying to work worth. Those that are providing what was promised will be duly named. We cannot speak from everyone's experience but we can speak from our own.
2. London Server
From the start Killer Creation has been an outstanding host. They would not let us rent a 64 slot server to begin with because they made it clear their infrastructure would not support it, but that once upgraded they would offer it to us. That honesty and integrity is critical in a server host.
Killer Creation has does lots of small things that make a big difference. At setup their responses are seemingly automated allowing for very quick setup and basically no wait times. They have been willing to work with us for small issues and gave us the extra 14 slots free for a few days to help them and us decide is their new servers handle a 64 slot server well.
Stress Test. So far the stress test has been going on for about 18 hours with 64 players going for several hours at a time. So far no crashes to report. At a 64 player load ping averages about 100 however, it is stable with no spikes. Having an auto ping kick feature would be of great help in the admin panel as we often have connections from around the world and have to remove the high ping players.
2. Chicago Server
The server provider, shown on tripwire's RO2 server list, has been quite a pain for the 116th. The server, was sold to us as a 64 slot server, we throttled it back to 50 slots, yet still were having as many as 8 crashes a day, and sometimes those crashes would not even enable an auto-restart. They should have not offered 64 slots to begin with.
The server provider had to manually set up the authorization emails to get us started. Their customer service is handled by many agents that do not take the time to read the whole backlog of open tickets or forget what promises they have made earlier and having to be reminded (yes, from the same account agent). They often blame the game or other issues rather than accept responsibility for their own failings. Since we have multiple servers running its pretty easy to catch them in their lies.
Their efforts to satisfy the customer have been lackluster rather than wowing. That is, the combination of not admitting fault and not bending over backwards to say "We want you as a customer" would cause most customers to pack up and leave.
They have promised us that they will deliver a new box "early this week" that will meet our expectations in both horsepower and bandwidth.
The ONLY reason we are sticking with them is to get a clear assessment if they were not simply overwhelmed by the unexpected popularity by RO2 and have a bad egg or two in the bunch....or see if they are truly rotten and the community should be forewarned forevermore not to do business with them.
If the case is the latter, which we do not know yet, then it begs the question...Why did Tripwire choose them as a favored vendor?
On the other hand, it may be that killercreation is simply a gem in the rough an d our US host is the norm?
2. London Server
From the start Killer Creation has been an outstanding host. They would not let us rent a 64 slot server to begin with because they made it clear their infrastructure would not support it, but that once upgraded they would offer it to us. That honesty and integrity is critical in a server host.
Killer Creation has does lots of small things that make a big difference. At setup their responses are seemingly automated allowing for very quick setup and basically no wait times. They have been willing to work with us for small issues and gave us the extra 14 slots free for a few days to help them and us decide is their new servers handle a 64 slot server well.
Stress Test. So far the stress test has been going on for about 18 hours with 64 players going for several hours at a time. So far no crashes to report. At a 64 player load ping averages about 100 however, it is stable with no spikes. Having an auto ping kick feature would be of great help in the admin panel as we often have connections from around the world and have to remove the high ping players.
2. Chicago Server
The server provider, shown on tripwire's RO2 server list, has been quite a pain for the 116th. The server, was sold to us as a 64 slot server, we throttled it back to 50 slots, yet still were having as many as 8 crashes a day, and sometimes those crashes would not even enable an auto-restart. They should have not offered 64 slots to begin with.
The server provider had to manually set up the authorization emails to get us started. Their customer service is handled by many agents that do not take the time to read the whole backlog of open tickets or forget what promises they have made earlier and having to be reminded (yes, from the same account agent). They often blame the game or other issues rather than accept responsibility for their own failings. Since we have multiple servers running its pretty easy to catch them in their lies.
Their efforts to satisfy the customer have been lackluster rather than wowing. That is, the combination of not admitting fault and not bending over backwards to say "We want you as a customer" would cause most customers to pack up and leave.
They have promised us that they will deliver a new box "early this week" that will meet our expectations in both horsepower and bandwidth.
The ONLY reason we are sticking with them is to get a clear assessment if they were not simply overwhelmed by the unexpected popularity by RO2 and have a bad egg or two in the bunch....or see if they are truly rotten and the community should be forewarned forevermore not to do business with them.
If the case is the latter, which we do not know yet, then it begs the question...Why did Tripwire choose them as a favored vendor?
On the other hand, it may be that killercreation is simply a gem in the rough an d our US host is the norm?
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