Wilson, I think it would go a long way towards cutting down on the ranting if people (like myself) knew what you were doing. Just a simple official announcement post to say exactly what you just posted here is better than silence -- it creates a vacuum where people can pretty much make up any scenario that they want.
I think he's bang on with this post, you'd head off a lot of disgruntelled customers by just being more open with whats being done
I dont think there are many that think your sat doing nothing, but uncertainty breeds discontent, like the listening to users on here bit, it would be nice to get your thoughts on some of the points rasied on these forums even if you dont agree with the post.
if you look at when you do post it's mostly well recieved.
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