The customer 'always has a reason', dumb or not.
I feel your pain but thats the way it is, thank heavens for that.
For the last few months I've been dealing, face to face with real people.
Its draining me, bad...
5th of May will be a great day...Back to the drawing board.
I want to give you an example of the retardness -
During the "Icelandic Volcano" days as we call them, as you all propably remember was the day that killed all flights above Europe.. we have thousands of calls a day of people screaming at us why we "stopped all flights to europe on purpose" and comparsions between the company and Hitler.
While many people were honestly in a really poor and bad situation, we have 1 caller, a Gold member of our Frequent Traveller club who waited over 1 hour on the line. I recieved his call and it went something like this
Him - "Hello.. humm, I have a question"
Me - "Yes?"
Him - "I have a flight to Romania in 9 months and I was wondering.."
Me - "Wondering,,?"
Him - "I find the tap by the toilets quite disgusting and I wanted to know if I could get a seperate sink installed next to my seat, being a gold member of yours and all."
- Now, this might be a hoax ladies and gentlemen, but the guy waited over 1 hour on the line while he knew what was going on to ask this. He was dead serious.
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Once in awhile I am required to give service to "regular" members -
For the question of "How do you spell your name in English?" the woman replied "My mother named me in Hebrew, not English."
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A travel agent called me a racist, nazi and a terrorist because I told a customer of hers, who was an Arab guy named Jibril, that he cant bring his hunting rifle with him to his seat of the plane. They didnt even want to listen when I tried saying that even as a worker of the company I cant bring dangerous stuff onboard.
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We started sending sms to people's mobiles advising them to do express check-in 24 hours before the flight on the internet.
A woman is now sueing us because she arrived to the airport 24 hours before the flight and we "screwed up" her vacation.
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A buisness woman asked for my manager because I told her that she cant bring medicine for her baby onboard. Why did I tell her she cant? She said its 8 galoons of medicie. My replies fell on deaf ears as her claim that "My husband said it will be alright" seemed to convince her that we will allow it.