• Please make sure you are familiar with the forum rules. You can find them here: https://forums.tripwireinteractive.com/index.php?threads/forum-rules.2334636/
  • Weve updated the Tripwire Privacy Notice under our Policies to be clearer about our use of customer information to come in line with the EU General Data Protection Regulation (GDPR) rules that come into force today (25th May 2018). The following are highlights of our changes:


    We've incorporated the relevant concepts from the GDPR including joining the EU and Swiss Privacy Shield framework. We've added explanations for why and how Tripwire processes customer data and the types of data that we process, as well as information about your data protection rights.



    For more information about our privacy practices, please review the new Privacy Policy found here: https://tripwireinteractive.com/#/privacy-notice

Update on Recent Purchase Issues on Console

We are aware of recent issue affecting one of our partners that has resulted in purchase issues. We are working closely with them to make sure this is resolved as soon as possible. Please fill out a support ticket in the event that we may need to manually grant any missing items.

We apologize for the inconvenience and thank you for you patience. Please watch this thread for any additional information.
 
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Kittenmittens

Tripwire Interactive Community Team
Staff member
Mar 11, 2016
1,221
310
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Killing Floor Discord :)
This issue should now be resolved. Items should be granted automatically from previous purchases. If anything purchased does not show up after a restart, please reach out to support. Let us know specifically what was purchased, the quantity, the date, and what if anything was granted after a delay along with what didn't. Please include a proof of purchase showing these details.