Support Site Ticket Issue Discovered June 20th

[Yoshiro]

Anyone that may have submitted a ticket in the past two months may have experienced a situation where the ticket went unreplied to. We have just discovered an issue that was causing tickets to fall out of view from our team, and have just now corrected this issue. Due to how old some of these tickets now are, there is a good chance that many of them may have been resolved in the time between their initial filling and now.

As a result we are taking the following actions and ask that any impacted users follow these steps as needed:

• We are closing all old tickets while continuing to work through recent ones
• Users who no longer have an issue, please let your tickets be closed, no need to respond or re-open the ticket
• Users who are still impacted by an issue, please feel free to re-open the ticket via the website or by responding to the ticket email. This will re-add the ticket to our current working queue.

 

[Yoshiro]

We are very sorry for this inconvenience and are working to get through tickets as fast as we can.

 

[Yoshiro]

We are also aware of an issue where players may get a 500 Internal Server Error when attempting to log into the support site. We are working to resolve this now.

 

[Yoshiro]

We are also aware of an issue where players may get a 500 Internal Server Error when attempting to log into the support site. We are working to resolve this now.

This issue should now be resolved.

 

[Kenxzero]

Even after you posted the message on June 20th, just earned another dosh crate and STILL not being rewarded a crate. Now going on over 2 months and at/over 2 dozen crates LOST/NOT REWARDED. Seriously, please do something. I love this game, but to someone hasn't unlock everything through this, it really sucks. Please respond. Past tickets are 2132490​, 2464071​, 9848965​, 7925992​, and 9333089​. Some are reposts, but not getting any real attention.

 

[Barot8]

Usually the crates don't show up right away.

 

[Yoshiro]

It is often the case that an crate or item from a crate can be delayed. The team is working through the tickets as fast as we can.

 

[Kenxzero]

It is often the case that an crate or item from a crate can be delayed. The team is working through the tickets as fast as we can.

Thank you, just wanted to this, and that this still a problem after the update. I know there is a delay in earning them. But 2 months and 24+ crates is a bit much though. Hope to hear again soon with news. Thanks.