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Support help?

Cien

FNG / Fresh Meat
Jul 11, 2020
4
0
1
Does anyone know how much time it takes to receive a support response? Already waiting 25 days and no luck...
 

Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
12,821
3,837
113
It can differ greatly. The team is currently working through a backlog and surge of tickets from recent updates and releases and will hopefully get to yours shortly.
 

donkpocket

FNG / Fresh Meat
Sep 14, 2020
6
0
1
So, are we really on our own with this? Nobody has received any help. What are you supposed to do if you buy this game, it screws you over and you can't get a response from support? Is KF2 reaching the end of life or what?
 

Cien

FNG / Fresh Meat
Jul 11, 2020
4
0
1
2 months and still nothing :confused:
 

Yoshiro

In Soviet Russia, Yoshiro is a cake
Staff member
Oct 10, 2005
12,821
3,837
113
We understand your frustration, and we are working as fast as we can to respond to player tickets. We are also looking at how we can expand our ability to more quickly respond to player tickets in the now and future.