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Console Havent recieved any dlc

Kittenmittens I bought a crate key on the 15th August and it's never appeared and, with the exception of the reply when first submitting a ticket, I've heard nothing since. I'm not the only person experiencing issues with keys either. I appreciate the support staff have a lot to wade through but would it be possible to see what's going on with the ticket and, more importantly, check if someone's aware of the key issue?

Edit: Yoshiro's just confirmed my ticket's in a backlog, fair enough.
 
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I am also having issues and i haven't heard any response yet. I posted two tickets, replied in several threads, started a thread, and even posted the issue in their discord. The only thing left to do is post on Reddit :/
Sorry i havent replied sooner i honestly was giving the game support team time i noticed the forums were down and there is an update coming up plus i didnt know half the situation till like a week and some change ago.in other words i was getting frustrated so i left it alone.
 
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