This game has not only been abandoned by the "casual"/"newcomer"(to PC gaming) demographic (R0/RO2 were too, but it didn't matter) but its FAITHFUL-PLAYER-BASE, as well.
(When) --You lose the nerds that like to play your game constantly for hours on end, while making the gameplay and server-climate "worth-something" (other than COD "team deathmatch"): well-then, WHY would you even begin to THINK that a "CASUAL-crowd" would WANT-to-BUY-and-spend money-and-time-- on your game (aside from those few players that were looking for what that "CLASSIC RO Playstyle" had to offer--anyway)?
The currently-mustered Dev Team for this title: needs to get its priorities ironed-out: plain-and-simple...
But hey, NOT MY PROFIT that's being lost-- just the quality of a product, I purchased...
I would suggest that RS2 be overhauled in some way which would set it back on the proper course, towards reflecting the past-successes of RO and RO2/RS...
A GREAT place to start, would be by: re-thinking the "TEAM-ROLE-STRUCTURE" to allow for a more genuine-and-immersive, "military-organizational-structure"-themed experience...
For-one: there are too many class/role/kits, especially with Southern Forces.
New players think this game is SUPPOSED-to-be-- a-slightly-upgraded-version, of "Call of Duty".
The Rifleman, SHOULD-BE the dominant role of each team's forces.
Remove the combat-engineer-kit for Southern Forces, until you can figure out a more realistic-and-complete-'way'-- to implement flamethrowers and their tactical-use...
Players who are the highest-ranked, SHOULD be prompted to take on the Squad Leader Role (make it an 'OBJECT'-"role" again...) FIRST, before electing to pass-it-up-and-on...
Further, Squad Leaders should be given the "first-dibs" on non-rifleman, infantry-kits, so that they (SLs) can claim-the-initiative of their squad, and there-by DIRECT HOW their subordinate-teammates: will fight, and what they will FOCUS on...
This would STOP noobiez from barging into servers, and fighting over the marksman-role, to the point of kick-spam CANCER...
It would also stop the same, from "lone-wolfing" and failing to support their squad, at-all...
Put less power in the hands of noobz, and more power in the hands of commanders and Squad Leaders, given you have a reliable-and-effective system for promoting players to different combat-leadership-positions...