Here's what I said:
You forgot the important sentence behind the one you quoted. Not their fault = not their responsibility = if its broken, too bad so sad, but thanks for buying our game.
First, a crack made in an example of an analogy is really beside the point you are trying to make. Second, in his analogy the dealership fixed the issue. He didn't say, you screwed up your car we're not fixing it. Again, this goes to the point I made above about "not their fault."
Building a game and adding content or changes (patching) are two separate things. They spent the last several year building their new game yes. So when they go to fix or change something, they open up their game files and fix it. Their game files have just changed and have been updated.
They can now either A) Put the game files back up for everyone to redownload the entire game again with the updated game files or B) Implement a .EXE file to open up the games files for the clients to have them updated.
I think B) is the better choice. But they hadn't worked out their patching methods because they've been building the game. Would it have been more efficient if they had worked out the patching issue prior to the release? Of course, but this does not change the fact that things happened the way they did. It is what it is, but its fixed for future patching so their won't be any delays in implementing a patch when they find a fix.
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